Common use of Participant Handbook Clause in Contracts

Participant Handbook. The CHC-MCO must provide a Participant handbook with information on Participant rights and protections as outlined in this Agreement and Exhibit L, Participant Rights and Responsibilities, and how to access services, in the appropriate language or alternative format to Participants within five (5) business days of a Participant’s Start Date. As directed by the Department, the CHC-MCO must use the Participant handbook template developed by the Department to create a Participant handbook that complies with this section and Exhibit M, Participant handbook. The CHC-MCO may provide the Participant handbook in formats other than hard copy. The CHC-MCO will provide Participants with the handbook in one of the following manners: • A printed copy of the information mailed to the Participant’s mailing address; • By email after obtaining the Participant’s agreement to receive the information by email; • By posting on the CHC-MCO’s website and advising the Participant in paper or electronic form that the information is available on the Internet and including the applicable Internet address, provided that Participants with disabilities who cannot access this information online are provided auxiliary aids and services upon request at no cost; or • By any other method that can reasonably be expected to result in the enrollee receiving that information. The CHC-MCO must inform Participants what formats are available and how to access each format. The CHC-MCO must annually review the Participant handbook and document that it reviewed the Participant handbook for accuracy and that all necessary modifications were made. The CHC-MCO must notify all Participants on an annual basis of any changes made, and the formats and methods available to access the handbook. Upon request, the CHC-MCO must provide a hard copy of the Participant handbook to the Participant.

Participant Handbook. ‌ The CHC-MCO must provide a Participant handbook with information on Participant rights and protections as outlined in this Agreement and Exhibit L, Participant Rights and ResponsibilitiesRights, and how to access services, in the appropriate language or alternative format to Participants within five (5) business days of a Participant’s Start Date. As directed by the Department, the CHC-MCO must use the Participant handbook template developed by the Department to or create a Participant handbook that complies with this section and Exhibit M, Participant handbook. The CHC-MCO may provide the Participant handbook in formats other than hard copy. The CHC-MCO will provide Participants with the handbook in one of the following manners: • A printed copy of the information mailed to the Participant’s mailing address; • By email after obtaining the Participant’s agreement to receive the information by email; • By posting on the CHC-MCO’s website and advising the Participant in paper or electronic form that the information is available on the Internet and including the applicable Internet address, provided that Participants with disabilities who cannot access this information online are provided auxiliary aids and services upon request at no cost; or • By any other method that can reasonably be expected to result in the enrollee receiving that information. The CHC-MCO must inform Participants what formats are available and how to access each format. The CHC-MCO must annually review the Participant handbook and document that it reviewed the Participant handbook for accuracy and that all necessary modifications were made. The CHC-MCO must notify all Participants on an annual basis of any changes made, and the formats and methods available to access the handbook. Upon request, the CHC-MCO must provide a hard copy of the Participant handbook to the Participant.

Participant Handbook. The CHC-MCO must provide a Participant handbook with information on Participant rights and protections as outlined in this Agreement and Exhibit L, Participant Rights and ResponsibilitiesRights, and how to access services, in the appropriate language or alternative format to Participants within five (5) business days of a Participant’s Start Date. As directed by the Department, the CHC-MCO must use the Participant handbook template developed by the Department to or create a Participant handbook that complies with this section and Exhibit M, Participant handbook. The CHC-MCO may provide the Participant handbook in formats other than hard copy. The CHC-MCO will provide Participants with the handbook in one of the following manners: •  A printed copy of the information mailed to the Participant’s mailing address; •  By email after obtaining the Participant’s agreement to receive the information by email; •  By posting on the CHC-MCO’s website and advising the Participant in paper or electronic form that the information is available on the Internet and including the applicable Internet address, provided that Participants with disabilities who cannot access this information online are provided auxiliary aids and services upon request at no cost; or •  By any other method that can reasonably be expected to result in the enrollee receiving that information. The CHC-MCO must inform Participants what formats are available and how to access each format. The CHC-MCO must annually review the Participant handbook and document that it reviewed the Participant handbook for accuracy and that all necessary modifications were made. The CHC-MCO must notify all Participants on an annual basis of any changes made, and the formats and methods available to access the handbook. Upon request, the CHC-MCO must provide a hard copy of the Participant handbook to the Participant.