Other Terms and Conditions. 1. The Home is registered as a Care Home by the Care Quality Commission which is responsible for ensuring that standards are maintained. If an occasion should occur where a concern or complaint arises the Resident is referred to the Home’s written procedure for dealing with concerns and complaints. If the concern or complaint is not resolved through Porthaven’s internal concerns and complaint process, the Resident may wish to refer to the Local Government and Social Care Ombudsman at xxx.xxx.xxx.xx or telephone 0000 000 0000.
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