Operational Support Services. “Operational Support Services” are the Functions associated with providing an IT environment that effectively and efficiently performs the functional and operation procedures associated with the In-Scope Applications. Supplier shall perform the Operational Support Services, including those Functions listed in the roles and responsibilities table below, except for those Functions that are expressly identified as retained Health Net responsibilities in the roles and responsibilities table below.
Operational Support Services. SunGard will provide Customer with access to technical personnel to assist Customer on a 24 x 7 x 365 basis for the number of hours per month as set forth in the Schedule. In the event that the Customer exceeds the number of hours indicated on the Schedule in any month, Customer may then elect to have SunGard attempt to resolve the problem on a time and materials basis at SunGard's then prevailing hourly rate. Operational Support shall include: (i) execution of a command or series of commands as directed by Customer to determine operating status or to facilitate configuration changes; (ii) enlisting of vendor support as requested by Customer, (iii) visual inspection of Equipment including power up, restart or reboot as directed by Customer; (iv) insertion and ejection of media as directed by Customer. and (v) preparation of media for pickup at the Designated Facility as requested by Customer. Customer is responsible for providing all media, related materials, storage containers and any off-site storage contract for the media.
Operational Support Services. SunGard will provide Customer with access to technical personnel to assist Customer on a 24x7x365 basis for the number of hours per month as set forth in the Schedule. In the event that the Customer exceeds the number of hours indicated on the Schedule in any month, Customer may then elect to have SunGard attempt to resolve the problem on a time and materials basis at SunGard’s then prevailing hourly rate. Operational Support Services shall include: (i) the execution of a command or series of commands as directed by Customer to determine operating status or to facilitate configuration changes; (ii) enlisting of vendor support as requested by Customer and as available pursuant to Customer’s agreement with the applicable vendor; (iii) visual inspection of Equipment and power up, restart or reboot as directed by Customer; (iv) insertion and ejection of media as directed by Customer; and (v) preparation of media for pickup at the Designated SunGard Facility as requested by Customer Customer is responsible for providing all media, related materials, storage containers, procedures and any off-site storage contract for the media.
Operational Support Services. A regular employee who works authorized overtime shall be paid at a rate equal to one and one-half (1½) times the regular rate of pay for the overtime worked. Notwithstanding this provision, compensatory time off may be granted upon mutual agreement between the employee and the Department Head.
Operational Support Services
