Common use of Operational functions Clause in Contracts

Operational functions. 3.1 The SENDIAS Team Manager will ensure that the IASS provides; Impartial information, advice and support (IAS) on the full range of education, health and social care as defined in the SEND Code of Practice to the following service users – a) children b) young people c) parents 3.1.1 The LA and CCGs will inform the SENDIAS of any new information that is relevant to families with special educational needs and/or disabilities (SEND). This will be sent to the SENDIAS via their email: ▇▇▇▇.▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. They will also make sure that all relevant services and information are included on the Local Offer and kept up to date (N.B. it has been agreed that the Local Offer sits within the SENDIAS in West Sussex). 3.2 The SENDIAS Team Manager will ensure that the IASS provides branded information and promotional materials in a range of accessible formats. 3.3 The SENDIAS Team will ensure that the IASS has a stand-alone service website that is accessible to all service users. The website includes: Contact details of the service  Opening hours  Response times  Information on a range of SEND topics  Signposting to other useful groups including parent groups and youth forums and national helplines  Signposting to the Local Offer  Key policies including a complaints procedure 3.4 The SENDIAS Team Manager will ensure that the IASS provides advocacy support for individual children, young people, and parents that empowers them to express their views and wishes and helps them to understand and exercise their rights in matters including exclusion, complaints, SEND processes, and SEND appeals. All service users will be treated in a non-judgemental way, irrespective of personal opinion. 3.5 The SENDIAS Team Manager will ensure that the IASS provides information, advice and support before, during and following a SEND Tribunal appeal in a range of different ways, dependent on the needs of the parent or young person. This will include representation during the hearing if the parent or young person is unable to do so. 3.5.1 The LA will understand and respect that the SENDIAS will sometimes represent parents or young people at a Tribunal Hearing and ensure that all relevant staff are aware of these arrangements. 3.6 The SENDIAS Team Manager will look for opportunities where the IASS can offer training to local education, health and social care professionals, children, young people and parents to increase knowledge of SEND law, guidance, local policy, issues and participation. 3.7 The Team Manager will arrange for monthly statistics to be sent to relevant Senior Managers in the LA and National Health Service (NHS). Any relevant information will then be discussed / reviewed and, if necessary, disseminated by Senior Managers to specific teams and services under their remit, within the LA and CCGs.

Operational functions. 3.1 The SENDIAS Team Manager will ensure that the IASS provides; Impartial information, advice and support (IAS) on the full range of education, health and social care as defined in the SEND Code of Practice to the following service users – a) children b) young people c) parents 3.1.1 The LA and CCGs will inform the SENDIAS of any new information that is relevant to families with special educational needs and/or disabilities (SEND). This will be sent to the SENDIAS via their email: ▇▇▇▇.▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. They will also make sure that all relevant services and information are included on the Local Offer and kept up to date (N.B. it has been agreed that the Local Offer sits within the SENDIAS in West Sussex). 3.2 The SENDIAS Team Manager will ensure that the IASS provides branded information and promotional materials in a range of accessible formats. 3.3 The SENDIAS Team will ensure that the IASS has a stand-alone service website that is accessible to all service users. The website includes: Contact details of the service  • Opening hours  • Response times  • Information on a range of SEND topics  • Signposting to other useful groups including parent groups and youth forums and national helplines  • Signposting to the Local Offer  • Key policies including a complaints procedure 3.4 The SENDIAS Team Manager will ensure that the IASS provides advocacy support for individual children, young people, and parents that empowers them to express their views and wishes and helps them to understand and exercise their rights in matters including exclusion, complaints, SEND processes, and SEND appeals. All service users will be treated in a non-judgemental way, irrespective of personal opinion. 3.5 The SENDIAS Team Manager will ensure that the IASS provides information, advice and support before, during and following a SEND Tribunal appeal in a range of different ways, dependent on the needs of the parent or young person. This will include representation during the hearing (as outlined under 11.5 of tribunal rules), if the parent or young person is unable to do soso on their own. 3.5.1 The LA will understand and respect that the SENDIAS will sometimes represent parents or young people at a Tribunal Hearing (as outlined under 11.5 of tribunal rules) and ensure that all relevant staff are aware of these arrangements. 3.6 The SENDIAS Team Manager will look for opportunities where the IASS can offer training to local education, health and social care professionals, children, young people and parents to increase knowledge of SEND law, guidance, local policy, issues and participation. 3.7 The Team Manager will arrange for monthly statistics to be sent to relevant Senior Managers in the LA and National Health Service (NHS). Any relevant information will then be discussed / reviewed and, if necessary, disseminated by Senior Managers to specific teams and services under their remit, within the LA and CCGs.