Common use of Operate Clause in Contracts

Operate. CONA Responsibilities The Services to be provided in connection with the Operate phase will be set forth in this Exhibit D and will include the following: (1) CONA System access (2) Operations infrastructure (servers, data storage, hosting, backup, disaster recovery, database, security threat protection, upgrades, standard landscapes) (3) Network operations (4) Job monitoring, batch management (5) System maintenance (6) Basic user access (7) role based via idM (8) Helpdesk/Application Support (support will include Level 2 Support and Level 3 Support, but will not include Level 1 Support (which will be provided by Bottler), issue analysis, issue resolution, root cause analysis, reporting, support tools, data issues, and security issues) (9) Data management (data life cycle management, new data, changes, retirement of data objects, quality controls, elimination of duplicates, mass changes, conversion, new data objects/attributes, synchronization with other data sources, archiving, maintenance process/workflow)

Operate. CONA Responsibilities The Services to be provided in connection with the Operate phase will be set forth in this Exhibit D C and will include the following: (1) CONA 1)CONA System access (2) Operations 2)Operations infrastructure (servers, data storage, hosting, backup, disaster recovery, database, security threat protection, upgrades, standard landscapes) (3) Network 3)Network operations (4) Job 4)Job monitoring, batch management (5) System 5)System maintenance (6) Basic 6)Basic user access (7) role 7)role based via idM (8) Helpdesk8)Helpdesk/Application Support (support will include Level 2 Support and Level 3 Support, but will not include Level 1 Support (which will be provided by Bottler), issue analysis, issue resolution, root cause analysis, reporting, support tools, data issues, and security issues) (9) Data 9)Data management (data life cycle management, new data, changes, retirement of data objects, quality controls, elimination of duplicates, mass changes, conversion, new data objects/attributes, synchronization with other data sources, archiving, maintenance process/workflow)