Common use of Onsite Support Clause in Contracts

Onsite Support. If your Support Services include onsite Support Services , a WinMagic technical representative will visit your site subject to the following conditions: (i) onsite visits will be undertaken only if all other support service activities have failed to resolve the issue; (ii) you are limited to three (3) discrete site visits per year; (iii) for any additional days onsite that are required after the first three (3) days, you will be charged at WinMagic’s then-current list price for professional services; (iv) you agree to reimburse WinMagic for reasonable travel costs for onsite visits; (v) if, after the visit, it is determined by WinMagic that the source of the issue is due to a factor other than the Software, or that you had not installed available bug fixes or other patches, or for any reason referenced in Section 2(c) of this SSLA, you agree to pay WinMagic for the on-site services at WinMagic’s then-current list price for professional services; (vi) you agree to provide WinMagic or its authorized partner with sufficient and safe access to your facilities in order to permit WinMagic to fulfill its obligations under this SSLA; and (vii) you understand that onsite support may not be available or may be delayed for some geographic regions.