Common use of Online Support Clause in Contracts

Online Support. Illumina will use commercially reasonable efforts to provide You with support through email. Illumina will monitor email during Customary Support Hours. Any email received outside Customary Support Hours will be collected, commercially reasonable efforts will be made to respond to Your request. Illumina will attempt to respond per the Response Time indicated in the below Severity Level table.

Online Support. Illumina will use commercially reasonable efforts to provide You Customer with support through email. Illumina will monitor email during Customary Support Hours. Any email received outside Customary Support Hours will be collected, commercially and Illumina will use reasonable efforts will be made to respond to Your requestCustomer’s request within the next window of Customary Support Hours. Illumina will attempt use reasonable efforts to respond per the Target Response Time indicated in the below Severity Level table.