Online Support. Bronze level Maintenance Services Customers are authorized to create incident reports and support requests. Management and reviewing of the incident reports and support requests will be operated online. Access to the GTAC Web Portal is available twenty four hours per day/seven days per week (“24/7”). Customer shall provide SISW with sufficient information about a suspected problem or Error and the circumstances under which it occurred for SISW to recreate the problem on SISW’s systems.
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Sources: Product Specific Terms, Product Specific Terms