ONGOING MAINTENANCE AND SUPPORT Clause Samples

ONGOING MAINTENANCE AND SUPPORT. Following the initial maintenance period described in Section 5.1 above and so long thereafter as USR continues to pay royalties to Licensor pursuant hereto, Licensor shall make available to USR ongoing maintenance and support consisting of Maintenance Modifications ("Support Services") pursuant to an annual Software Support Agreement in the form attached as Exhibit 5.2. In the event of any conflict or inconsistency between this Agreement and such Software Support Agreement, the provisions of this agreement shall control. USR may elect to purchase Support Services or choose not to on an annual basis, in its sole discretion such support services shall be provided for the compensation set forth in Section 6.5.

ONGOING MAINTENANCE AND SUPPORT. Contractor will install software updates to the website to maintain current browser standards. Contractor will perform data backups of the following items at least every 24 hours: • The database of user activity. • The server that records code applications. • The courseware, including course content, video, text, graphics, media, dynamic objects, and images.

ONGOING MAINTENANCE AND SUPPORT o Ongoing Training o PrivilegeONE will provide additional training materials for use by the Dealer to aid in the administration of the P1 VISA Program and the Membership Plan. o Supportive web sites o ▇▇▇.▇▇▇▇▇▇.▇▇▇▇▇.▇▇▇/▇▇ is a customer oriented web site intended for use by Cardholders. o www.PrivilegeONE is a Dealer oriented website exclusively for use by Dealers and appropriate Dealer personnel. The site is intended to answer Dealer FAQ.

ONGOING MAINTENANCE AND SUPPORT. During the term of this Agreement, Red Hat shall provide ongoing maintenance of Red Hat Linux Advanced Server on the OEM Product starting with Red Hat Linux Advanced Server 3.0 and for any subsequent releases of Red Hat Linux Advanced Server. Red Hat shall provide ongoing maintenance and support by [**] of Red Hat Linux Advanced Server on the OEM Product in a manner that is consistent with the support it provides to other supported platforms. [**] Red Hat Linux Advanced Server [**] may be required. [**] Red Hat will [**]. Following commercial release by Partner of Red Hat's Licensed Works, and no less frequently than twice per year, representatives from each Party will meet to review the performance of, and recommend improvements regarding, the technical support provided by Red Hat to Partner and the technical support provided by Partner to its End Users, under this Agreement. Either Party can request a special meeting in the event that such Party has substantial concerns regarding a Party's performance under this Agreement.

ONGOING MAINTENANCE AND SUPPORT. PrivilegeONE will provide a series of video training discs or tapes to aid in the administration of the Program and the Membership Plan. Additionally, PrivilegeONE will maintain an informational Web Site exclusively for use by Dealers and appropriate Dealer personnel. PrivilegeONE will also maintain a telephone "hotline" for the exclusive use of Dealer's management in order to support the success of the Program.

ONGOING MAINTENANCE AND SUPPORT. Contractor will provide 24/7 complete support for systems installed for two (2) years. After installation, Contractor will provide preventative and corrective maintenance, as well as complete remote monitoring of the system, training and upgrades. A. SYSTEM MONITORING 24/7: 1) The siren system control will automatically inform Contractor about faults detected in the system. 2) The monitoring system will use a County provided internet connection and/or a telephone line that can be used for external dialing (to area code 925) and for receiving calls for modem connection. Alternatively, a VPN access can be set with the County IT staff. B. COST: 1) Preventive maintenance included in the base cost.