OMBUSDSMAN Clause Samples

OMBUSDSMAN. The delivery order Ombudsman is available to the contractor to assist in the resolution of complaints arising under the issuance of any delivery order under this contract. The ombudsman shall review complaints from contractors and ensure they are afforded a fair opportunity to be considered, consistent with the procedures in the contract. Utilization of the Ombudsman process is optional. If a Contractor elects to utilize the delivery order Ombudsman process, the Contractor is instructed to first contact the local activity contract specialist and contracting officer for issue resolution. If the issue is not able to be resolved, the issue shall then be elevated to the Ombudsman. The Contractor authorizes the Ombudsman to disclose to other parties or to nonparties any information submitted to the Ombudsman that, in the judgment of the Ombudsman, must be disclosed within Government channels to the extent deemed necessary by the Ombudsman to facilitate understanding of the issue or issues. The Contractor also authorizes the Ombudsman to disclose to other parties or to nonparties any information submitted to the Ombudsman that, in the judgment of the Ombudsman, must be disclosed to prevent or investigate fraud, waste, abuse, criminal activity or imminent physical harm. In accordance with FAR 16.505(a)(9)(i)(B) protests of Delivery Order (DO) valued in excess of $10 million may only be filed in accordance with the procedures at FAR 33.104. Any contact with the Ombudsman does not extend any of the timeliness for filing a protest with the GAO.