Common use of Of EGI Foundation Clause in Contracts

Of EGI Foundation. The responsibilities of the customer are: ● Delivering and planning the Services according to a ISO compliant manner. ● Raising any issues deemed necessary to the attention of the Component Provider. ● Collecting requirements from the Resource infrastructure Providers. ● Supporting coordination and integration with other EGI services. ● Providing monitoring to measure fulfilment of agreed service level targets. ● Providing clear interfaces to the EGI SMS processes. 9 Review, extensions, and termination There will be reviews of the service performance against service level targets and of this Agreement at planned intervals with EGI Foundation according to the following rules: ● Technical content of the agreement and targets will be reviewed on a yearly basis.

Of EGI Foundation. The responsibilities of the customer EGI Foundation are: ● Delivering and planning the Services according to a an ISO 20000 compliant manner. ● Raising any issues deemed necessary to the attention of the Component ProviderService Supplier. ● Collecting requirements from the Resource infrastructure Providers. ● Supporting coordination and integration with other EGI services. ● Providing monitoring to measure fulfilment of agreed service level targets. ● Providing clear interfaces to the EGI SMS processes. 9 Review, extensions, and termination There will be reviews of the service performance against service level targets and of this Agreement at planned intervals with EGI Foundation according to the following rules: ● Technical content of the agreement and targets will be reviewed on a yearly basis.

Of EGI Foundation. The responsibilities of the customer EGI Foundation are: ● Delivering and planning the Services according to a ISO compliant manner. ● Raising any issues deemed necessary to the attention of the Component Provider. ● Collecting requirements from the Resource infrastructure Providers. ● Supporting coordination and integration with other EGI services. ● Providing monitoring to measure fulfilment of agreed service level targets. ● Providing clear interfaces to the EGI SMS processes. 9 Review, extensions, and termination There will be reviews of the service performance against service level targets and of this Agreement at planned intervals with EGI Foundation according to the following rules: ● Technical content of the agreement and targets will be reviewed on a yearly basis.