Common use of OBLIGATIONS OF THE SUPPLIER Clause in Contracts

OBLIGATIONS OF THE SUPPLIER. 3.1 MAINTENANCE OF HARDWARE AND SOFTWARE EQUIPMENT SERVICES - Support and Routine Assistance The Supplier’s support personnel shall be available to assist and consult with the staff of the Bank 12 hours per day five days per week. The Supplier shall provide necessary support services to answer questions and to assist the Bank in resolving problems related to the use and operation of the Software supplied and installed by the Supplier. The Supplier shall be responsible for training the Bank’s Staff to operate new and/or upgraded Solution. The Supplier shall appoint a Local Agent and notify the name to the Bank in case it is not physically present in the Bank’s host country. - Errors and Corrections of defects for the products The Supplier agrees to correct defects of the products sold to the Bank and to supply replacements to the Bank at no additional charge. The Bank agrees to report promptly to the Supplier any and all defects in, or problems with, the devices, which it may discover. The Supplier shall correct the defects promptly after they are discovered by the Bank or are reported by the Supplier.

OBLIGATIONS OF THE SUPPLIER. 3.1 MAINTENANCE OF HARDWARE LAN AND SOFTWARE WAN EDGE EQUIPMENT SERVICES - Support and Routine Assistance The Supplier’s support personnel shall be available to assist and consult with the staff of the Bank 12 hours per day five days per weekxxxx AM to xxxx PM from xxxx to xxx. The Supplier shall provide necessary support services to answer questions and to assist the Bank in resolving problems related to the use and operation of the Software supplied and installed by the Supplier. The Supplier shall be responsible for training the Bank’s Staff to operate new and/or upgraded Solution. The Supplier shall appoint a Local Agent and notify the name to the Bank in case it is not physically present in the Bank’s host country. - Errors and Corrections of defects for the products The Supplier agrees to correct defects of the products sold to the Bank and to supply replacements to the Bank at no additional charge. The Bank agrees to report promptly to the Supplier any and all defects in, or problems with, the devices, which it may discover. The Supplier shall correct the defects promptly after they are discovered by the Bank or are reported by the Supplier.