Common use of Network Latency Service Level Clause in Contracts

Network Latency Service Level. Network Latency is defined by Saddleback Communications as the round-trip delay for a packet to travel between two backbone network routers on the Saddleback Communications’ backbone, averaged on a monthly basis. The average monthly round-trip delay is measured in milliseconds. Saddleback Communications’ Network Latency Service Level is 45 milliseconds or less. If Saddleback Communications fails to meet any Network Latency Service Level in a calendar month, the Customer is eligible for a credit allowance consisting of pro-rated charges for three (3) days of the Saddleback Communications’ monthly recurring charge (MRC) for the Ethernet transport or dedicated Internet service for the applicable month.