NeoCard transactions disputing Sample Clauses

NeoCard transactions disputing. 10.13.1. If you have made a purchase using your NeoCard and have not received the goods or services as promised, the goods or services are unsatisfactory or do not match the merchant's description, and you must contact the merchant first. If you cannot resolve the dispute with the merchant, you need to contact us within 120 days of the purchase to help raise a chargeback case on your behalf under regular Mastercard chargeback rules to get your money back from the merchant. The chargeback will apply to your account if successfully secured from the merchant through Mastercard. We can charge you the Fees we reasonably incur in pursuing the chargeback claim.
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Related to NeoCard transactions disputing

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