NBSP Program Objectives Sample Clauses

NBSP Program Objectives. 1. Operate the 24-hour crisis Hotline Program and maintain coverage of 35 shifts weekly; 2. Conduct the Suicide Prevention Hotline Training class 3 times per year; 3. Provide 24-hour/7 day staff consultation and back-up to telephone counselors; 4. Review all telephone counselor contacts for quality of response; 5. Conduct an in-person review of all volunteer telephone counselors at least once annually; 6. Develop and oversee implementation of treatment plans as appropriate for designated callers; 7. Collaborate with Lake County Behavioral Health Services to expand methods to better inform the community about the Hotline services; 8. Maintain the data software program and update referral information on a regular basis; 9. Provide in-service trainings for hotline volunteers at least twice a year. //