NATURE OF SERVICE CREDITS. The Supplier confirms that it has modelled the Service Credits and has taken them into account in setting the level of the Call Off Contract Charges. Both Parties agree that the Service Credits are a reasonable method of price adjustment to reflect poor performance.
Appears in 9 contracts
Samples: assets.crowncommercial.gov.uk, assets.crowncommercial.gov.uk, assets.crowncommercial.gov.uk
NATURE OF SERVICE CREDITS. The Supplier confirms that it has modelled the Service Credits and has taken them into account in setting the level of the Call Off Contract Charges. Both Parties agree that the Service Credits are a reasonable method of price adjustment to reflect poor performance.. TO PART A
Appears in 3 contracts
Samples: Framework Agreement, Call Off Contract, Framework Agreement
NATURE OF SERVICE CREDITS. 6.1 The Supplier confirms that it has modelled the Service Credits and has taken them into account in setting the level of the Call Off Contract Charges. Both Parties agree that the Service Credits are a reasonable method of price adjustment to reflect poor performance.. Schedule 3: Service Levels and Service Credits Telephony Services APPENDIX TO PART A
Appears in 2 contracts
Samples: data.gov.uk, data.gov.uk
NATURE OF SERVICE CREDITS. The Supplier Contractor confirms that it has modelled the Service Credits and has taken them into account in setting the level of the Call Off Contract Charges. Both Parties parties agree that the Service Credits are a reasonable method of price adjustment to reflect poor performance.
Appears in 1 contract
Samples: Ict Services Agreement
NATURE OF SERVICE CREDITS. The Supplier confirms that it has modelled the Service Credits and has taken them into account in setting the level of the Call Off Contract Charges. Both Parties agree that the Service Credits are a reasonable method of price adjustment to reflect poor performance.. APPENDIX TO PART A
Appears in 1 contract
Samples: Cooperation Agreement
NATURE OF SERVICE CREDITS. 6.1 The Supplier Service Provider confirms that it has modelled the Service Credits and has taken them into account in setting the level of the Call Off Contract Charges. Both Parties agree that the Service Credits are a reasonable method of price adjustment to reflect poor performance.
Appears in 1 contract
Samples: Contract Reference Number
NATURE OF SERVICE CREDITS. The Supplier confirms that it has modelled the Service Credits and has taken them into account in setting the level of the Call Off Contract Charges. Both Parties agree that the Service Credits are a reasonable method of price adjustment to reflect poor performance.. ANNEX 1 TO PART A: SERVICE LEVELS AND SERVICE CREDITS TABLE Service Level Performance Criteria KPI Key indicator Service Level Performance - measure Target Performance Level Service Credit
Appears in 1 contract
Samples: www.hcpc-uk.org
NATURE OF SERVICE CREDITS. The Supplier confirms that it has modelled the Service Credits and has taken them into account in setting the level of the Call Off Contract Charges. Both Parties agree that the Service Credits are a reasonable method of price adjustment to reflect poor performance.
Appears in 1 contract
Samples: Cooperation Agreement
NATURE OF SERVICE CREDITS. The Supplier confirms that it has modelled the Service Credits and has taken them into account in setting the level of the Call Call-Off Contract Charges. Both Parties agree that the Service Credits are a reasonable method of price adjustment to reflect poor performance.
Appears in 1 contract
Samples: assets.crowncommercial.gov.uk
NATURE OF SERVICE CREDITS. 5.1. The Supplier confirms that it has modelled the Service Credits and has taken them into account in setting the level of the Call Off Contract ChargesService Fees. Both Parties agree that the Service Credits are a reasonable method of price adjustment to reflect poor performance.
Appears in 1 contract
Samples: Commercial Agreement
