MSO. Establishment of Complaint centre for (i) addressing service requests of subscribers, (ii) redressal of complaints of subscribers. b. Establishment of web based Complaint Monitoring system. c. Providing Toll free Consumer Care Number and its publicity. d. Maintenance of records of all complaints filed by the consumer as provided in the Complaint Redressal Regulations. MSO The MSO shall communicate to the LCO the details of complaint centre for onward communication to subscribers.
Appears in 2 contracts
Sources: Technical and Commercial Interconnection Agreement, Interconnection Agreement