Common use of Monitoring and Support Clause in Contracts

Monitoring and Support. 3.1. If Lotame becomes aware of possible problems that will likely result in a material delay in Availability, Lotame shall promptly notify Customer, giving the cause and probable effect of such delay, and shall rectify any issues in accordance with this Service Level Agreement. 3.2. Lotame shall monitor the Lotame Services during normal working business hours, which are 8:00 a.m. to 5:00