Member Website. CORE MEMBER WEBSITE: Access to customizable member website for free webinars, online worklife searches, concierge database, discount program, thousands of articles, videos, and tools on worklife and behavioral health topics. Customer hereby elects to receive Services, within the 50 U.S. states only, including Puerto Rico, U.S. Virgin Islands, and District of Columbia, as designated below. The below Service Fees shall be in effect for the first three (3) years of this Services Agreement, beginning upon the Effective Date of this Services Agreement, and, thereafter, if this Services Agreement is extended by the parties for any additional successive one year term(s), such Service Fees may be revised for each such successive term. Notwithstanding the immediately preceding sentence, the below Service Fees shall be amended by Company, from time to time during the first three (3) years of this Services Agreement and for any future period(s) thereafter, in accordance with the terms of this Domestic EAP Service and Fee Schedule. Services Service Fees EAP Session Model Unlimited Telephonic Access with Up to 5 counseling sessions with an EAP Network Provider or televideo provider, delivered via face-to-face, telephonically, televideo, or online chat* per problem per contract year *One week of online chat counseling messages are equal to one EAP session. $2.60 PE/PM Worklife Services, including Caregiving Services, Personal Services Legal and Financial Services Identity Theft Services Core Member Website Included in the EAP Session Model PE/PM. Intake Model Standard Model Included in the EAP Session Model PE/PM. Services Service Fees Critical Incident Support/Critical Incident Stress De-Briefing (CISD) Services—Standard Services (On-site attendance response time in greater than 3 hours) Unlimited Standard CISD Services: Unlimited Standard CISD sessions are included in the EAP Session Model PE/PM Rate. CISD Services are limited to 10 hours per incident. Immediate CISD’s are subject to the fees described below. Issues concerning downsizing, mergers, acquisition activities (i.e. Reductions in Force or RIF’s) or services beyond the 10 hour cap, are subject to the hourly rate of $285.00 per hour plus travel and preparation expenses reimbursed at a flat rate of $180.00 per counselor. CISD hours used, whether fee for service and/or within the bank of standard hours, are calculated based upon the combined total number of hours all clinicians are on-site. Critical Incident Support/Critical Incident Stress De-Briefing (CISD) Services—Immediate Services (On-site attendance response time in 3 hours or less) Fee for Service Immediate CISD Pricing: $385.00 per hour plus travel and preparation expenses reimbursed at a flat rate of $180.00 per counselor. CISD hours used, whether fee for service and/or within the bank of standard hours, are calculated based upon the combined total number of hours all clinicians are on-site. Critical Incident Support/Critical Incident Stress De-Briefing (CISD) Cancellation Fee Whenever possible, Customer agrees to provide Company with 48 hours advance notice of cancellation of any requested Workplace Crisis Response Services. Failure to provide Company with 48 hours’ notice of cancellation of any services: • Unlimited Standard CISD Services Cancellation Fee: Services which are excluded from the unlimited provision listed above, i.e. above the 10 hours per incident cap, immediate CISD services, downsizings, mergers, acquisition activities (i.e. Reductions in Force or RIF’s) which are subject to the hourly rate, will result in a charge of $440.00 per incident. Reduction in Force Fee for Service Reduction in Force Pricing: $285.00 per hour plus travel and preparation expenses reimbursed at a flat rate of $180.00 per counselor. Reduction in Force Cancellation Fee Reduction in Force Cancellation Fee: $440.00 per incident charge for failure to provide Company with 48 hour notice of cancellation of Reduction in Force service. Services Service Fees Training and Education Bank of Training Hours: 50 hours of Training and Education are included in the EAP Session Model PE/PM Rate. Training and Education services may be on-site, or for web-based seminars up to 50 participants. For webinars with more than 50 participants, an additional charge of $25.00 applies for each additional 25 participants up to a maximum of 200 participants. Additional Training and Education sessions are $250.00 per hour for the total amount of time that the educator is on site, plus a $150.00 per hour charge for travel and preparation time. If training is not scheduled consecutively or multiple topics are scheduled, additional travel and preparation costs may apply or additional hours may be deducted from the bank. These capitated hours will be used for the total amount of time that the educator is on site. Sessions less than one (1) hour in duration will count as one (1) hour of Training and Education. If Customer requests a specific educator, or an educator with specific qualities, including but not limited to specialized certifications, experiences or language, Customer will be billed any additional incurred fees beyond the hourly fee above or have hours deducted from bank. In addition, if Customer cannot accommodate the schedule/availability of a local Company contracted educator, requiring that the services of an educator 50 miles away or greater from the Customer location is necessary, then Customer will be billed any additional incurred fees beyond the hourly fee above or have hours deducted from bank. Training and Education Cancellation Fee Failure to provide Company six (6) business days’ notice of cancellation of a previously scheduled training program may result in a charge of: • Bank of Training Hours Training Cancellation Fee: Services which are included in the bank of capitated hours described above, will result in the deduction of a number of hours from the bank, equal to the number of cancelled hours. When the bank of hours has been exhausted, fee for service training cancellation fee of $375.00 per hour applies. Mental Health First Aid Training Please contact your Account Executive for Mental Health First Aid pricing should you require these services. Corporate Level 6-Hour Course In-Person (30 participant maximum) - This option provides six (6) hours of standard Mental Health First Aid curriculum. Fee includes all instructor fees, travel, and customization for delivery locations within continental United States. Additional travel and expenses may apply for delivery locations in Alaska and Hawaii.
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Member Website. CORE MEMBER WEBSITE: Access to customizable member website for free webinars, online worklife searches, concierge database, discount program, thousands of articles, videos, and tools on worklife and behavioral health topics. Customer hereby elects to receive Services, within the 50 U.S. states only, including Puerto Rico, U.S. Virgin Islands, and District of Columbia, as designated below. The below Service Fees shall be in effect for the first three (3) years of this Services Agreement, beginning upon the Effective Date of this Services Agreement, and, thereafter, if this Services Agreement is extended by the parties for any additional successive one year term(s), such Service Fees may be revised for each such successive term. Notwithstanding the immediately preceding sentence, the below Service Fees shall be amended by Company, from time to time during the first three (3) years of this Services Agreement and for any future period(s) thereafter, in accordance with the terms of this Domestic EAP Service and Fee Schedule. Services Service Fees EAP Session Model Unlimited Telephonic Access with Up to 5 counseling sessions with an EAP Network Provider or televideo provider, delivered via face-to-face, telephonically, televideo, or online chat* per problem per contract year *One week of online chat counseling messages are equal to one EAP session. $2.60 PE/PM Worklife Services, including Caregiving Services, Personal Services Legal and Financial Services Identity Theft Services Services Core Member Website Included in the EAP Session Model PE/PM. Intake Model Standard Model Included in the EAP Session Model PE/PM. Services Service Fees Critical Incident Support/Critical Incident Stress De-Briefing (CISD) Services—Standard Services (On-site attendance response time in greater than 3 hours) Unlimited Standard CISD Services: Unlimited Standard CISD sessions are included in the EAP Session Model PE/PM Rate. CISD Services are limited to 10 hours per incident. Immediate CISD’s are subject to the fees described below. Issues concerning downsizing, mergers, acquisition activities (i.e. Reductions in Force or RIF’s) or services beyond the 10 hour cap, are subject to the hourly rate of $285.00 per hour plus travel and preparation expenses reimbursed at a flat rate of $180.00 per counselor. CISD hours used, whether fee for service and/or within the bank of standard hours, are calculated based upon the combined total number of hours all clinicians are on-site. Critical Incident Support/Critical Incident Stress De-Briefing (CISD) Services—Immediate Services (On-site attendance response time in 3 hours or less) Fee for Service Immediate CISD Pricing: $385.00 per hour plus travel and preparation expenses reimbursed at a flat rate of $180.00 per counselor. CISD hours used, whether fee for service and/or within the bank of standard hours, are calculated based upon the combined total number of hours all clinicians are on-site. Critical Incident Support/Critical Incident Stress De-Briefing (CISD) Cancellation Fee Whenever possible, Customer agrees to provide Company with 48 hours advance notice of cancellation of any requested Workplace Crisis Response Services. Failure to provide Company with 48 hours’ notice of cancellation of any services: • Unlimited Standard CISD Services Cancellation Fee: Services which are excluded from the unlimited provision listed above, i.e. above the 10 hours per incident cap, immediate CISD services, downsizings, mergers, acquisition activities (i.e. Reductions in Force or RIF’s) which are subject to the hourly rate, will result in a charge of $440.00 per incident. Reduction in Force Fee for Service Reduction in Force Pricing: $285.00 per hour plus travel and preparation expenses reimbursed at a flat rate of $180.00 per counselor. Reduction in Force Cancellation Fee Reduction in Force Cancellation Fee: $440.00 per incident charge for failure to provide Company with 48 hour notice of cancellation of Reduction in Force service. Services Service Fees Training and Education Bank of Training Hours: 50 hours of Training and Education are included in the EAP Session Model PE/PM Rate. Training and Education services may be on-site, or for web-based seminars up to 50 participants. For webinars with more than 50 participants, an additional charge of $25.00 applies for each additional 25 participants up to a maximum of 200 participants. Additional Training and Education sessions are $250.00 per hour for the total amount of time that the educator is on site, plus a $150.00 per hour charge for travel and preparation time. If training is not scheduled consecutively or multiple topics are scheduled, additional travel and preparation costs may apply or additional hours may be deducted from the bank. These capitated hours will be used for the total amount of time that the educator is on site. Sessions less than one (1) hour in duration will count as one (1) hour of Training and Education. If Customer requests a specific educator, or an educator with specific qualities, including but not limited to specialized certifications, experiences or language, Customer will be billed any additional incurred fees beyond the hourly fee above or have hours deducted from bank. In addition, if Customer cannot accommodate the schedule/availability of a local Company contracted educator, requiring that the services of an educator 50 miles away or greater from the Customer location is necessary, then Customer will be billed any additional incurred fees beyond the hourly fee above or have hours deducted from bank. Training and Education Cancellation Fee Failure to provide Company six (6) business days’ notice of cancellation of a previously scheduled training program may result in a charge of: • Bank of Training Hours Training Cancellation Fee: Services which are included in the bank of capitated hours described above, will result in the deduction of a number of hours from the bank, equal to the number of cancelled hours. When the bank of hours has been exhausted, fee for service training cancellation fee of $375.00 per hour applies. Mental Health First Aid Training Please contact your Account Executive for Mental Health First Aid pricing should you require these services. Corporate Level 6-Hour Course In-Person (30 participant maximum) - This option provides six (6) hours of standard Mental Health First Aid curriculum. Fee includes all instructor fees, travel, and customization for delivery locations within continental United States. Additional travel and expenses may apply for delivery locations in Alaska and Hawaii.
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