Member Website. Contractor shall provide and maintain a website for Members to access information pertaining to Contractor’s services. The website shall be in a DVHA-approved format (compliant with Section 508 of the US Rehabilitation Act) to ensure compliance with existing accessibility guidelines. The website shall be live and meet the requirements of this section on the effective date of the Contract. Contractor’s website information relevant to the VMNG Program shall be subject to DVHA approval. The website shall be accurate and current, culturally appropriate, and written for understanding at no higher than a sixth- grade reading level. Contractor shall inform Members that information is available upon request in alternative formats and how to obtain alternative formats. To minimize download and wait times, the website shall avoid techniques or tools that require significant memory or disk resources or require special intervention by the user to install plug-ins or additional software. Contractor shall allow users print access to the information. Such website information shall include, at minimum, the following: a. A link to DVHA’s website so that Members have access to a searchable online directory of participating Medicaid providers and general Medicaid information; b. Contractor’s contact information for Member inquiries, grievances and appeals; c. Contractor’s Member services phone number, TTY number, hours of operation and after-hours access numbers; d. The Member’s rights and responsibilities, as enumerated in 42 CFR § 438.100, which relates to enrollee rights; e. Contractor-distributed literature regarding all health or wellness promotion programs that are offered by Contractor; f. Contractor’s website privacy statement; g. The executive summary of Contractor’s Annual Quality Management and Improvement Program Plan Summary Report; and h. Information related to Contractor’s annual quality measurement performance
Appears in 3 contracts
Sources: Contract for Services, Service Agreement, Contract for Services
Member Website. Contractor shall provide and maintain a website for Members to access information pertaining to Contractor’s services. The website shall be in a DVHA-approved format (compliant with Section 508 of the US Rehabilitation Act) to ensure compliance with existing accessibility guidelines. The website shall be live and meet the requirements of this section on the effective date of the Contract. Contractor’s website information relevant to the VMNG Program shall be subject to DVHA approval. The website shall be accurate and current, culturally appropriate, and written for understanding at no higher than a sixth- sixth-grade reading level. Contractor shall inform Members that information is available upon request in alternative formats and how to obtain alternative formats. To minimize download and wait times, the website shall avoid techniques or tools that require significant memory or disk resources or require special intervention by the user to install plug-ins or additional software. Contractor shall allow users print access to the information. Such website information shall include, at minimum, the following:
a. A link to DVHA’s website so that Members have access to a searchable online directory of participating Medicaid providers and general Medicaid information;
b. Contractor’s contact information for Member inquiries, grievances and appeals;
c. Contractor’s Member services phone number, TTY number, hours of operation and after-hours access numbers;
d. The Member’s rights and responsibilities, as enumerated in 42 CFR § 438.100, which relates to enrollee rights;
e. Contractor-distributed literature regarding all health or wellness promotion programs that are offered by Contractor;
f. Contractor’s website privacy statement;
g. The executive summary of Contractor’s Annual Quality Management and Improvement Program Plan Summary Report; and
h. Information related to Contractor’s annual quality measurement performance
Appears in 1 contract
Sources: Contract for Services