Common use of Member Complaints Clause in Contracts

Member Complaints. 16.1 Physicians Care and the Hospital agree, to the extent permitted by law, fully to advise each other of any Member complaint, grievance or claim known to that party relating to services provided under this Agreement. 16.2 Physicians Care maintains a grievance process for Members in accordance with applicable state and federal law, and the applicable Subscriber Agreement. Hospital agrees to cooperate with Physicians Care in its resolution of Member complaints and grievances.