Mechanisms for managing complaints and requests. In principle, the PIU will take all measures possible to settle amicably all complaints that may be filed with respect to the Task. However, the complaint management procedure must be diversified for integration with the administrative procedures applied at various stages of preparing the Task.
Mechanisms for managing complaints and requests. According to the principle adopted in this LA&RAP, the PIU shall take any measures to settle complaints concerning the Task in an amicable manner. The mechanism for managing complaints needs to be diversified to integrate it with administrative procedures applicable at different stages of the Task preparation.
