Measurement and Reports. Supplier will provide Automation Reports to AT&T for agreed upon Order Classes on a **** basis (each such ****, a “Measurement Period”) setting forth (a) calculations of actual performance relative to the SLAs for the relevant ****; and (b) in the event that any SLAs are not achieved in any given ****, a description of the cause or causes believed to have caused such failure to achieve such SLA, and, to the extent such caused by a Defect, any corrective actions taken by Supplier to prevent re-occurrence. Customer Order Processing Automation Rate Customer Order Class Expected Automation Rate
Appears in 3 contracts
Samples: Proprietary and Confidential (Synchronoss Technologies Inc), Proprietary and Confidential (Synchronoss Technologies Inc), Proprietary and Confidential (Synchronoss Technologies Inc)
Measurement and Reports. Supplier will provide Automation Reports to AT&T for agreed upon Order Classes on a **** basis (each such ****, a “Measurement Period”) setting forth (a) calculations of actual performance relative to the SLAs for the relevant ****; and (b) in the event that any SLAs are not achieved in any given ****, a description of the cause or causes believed to have caused such failure to achieve such SLA, and, to the extent such caused by a Defect, any corrective actions taken by Supplier to prevent re-occurrence. Customer Order Processing Automation Rate Customer Order Class Expected Automation RateRate 1. 1.
Appears in 2 contracts
Samples: Proprietary and Confidential (Synchronoss Technologies Inc), Proprietary and Confidential (Synchronoss Technologies Inc)
Measurement and Reports. Supplier will provide Automation Reports to AT&T for agreed upon Order Classes on a **** basis (each such ****, a “Measurement Period”) setting forth (a) calculations of actual performance relative to the SLAs for the relevant ****; and (b) in the event that any SLAs are not achieved in any given ****, a description of the cause or causes believed to have caused such failure to achieve such SLA, and, to the extent such caused by a Defect, any corrective actions taken by Supplier to prevent re-occurrence. Customer Order Processing Automation Rate Customer Order Class Expected Automation RateRate **** **** **** **** **** ****
Appears in 1 contract
Samples: Proprietary and Confidential (Synchronoss Technologies Inc)