Measurement and Monitoring Tools. Prior to the Commencement Date, Administrator will implement the measurement and monitoring tools and procedures required to measure and report Administrator's performance of the Services against the applicable Service Levels. Such measurement and monitoring tools and procedures will: (i) permit reporting at a level of detail sufficient to verify compliance with the Service Levels; and (ii) be subject to audit by Customer in accordance with the terms of the Agreement.
Appears in 2 contracts
Samples: Master Services Agreement (Variable Account I of AGL of Delaware), Master Services Agreement (Variable Account I of AGL of Delaware)
Measurement and Monitoring Tools. Prior to the Commencement Date, Administrator will implement the measurement and monitoring tools and procedures required to measure and report Administrator's ’s performance of the Services against the applicable Service Levels. Such measurement and monitoring tools and procedures will: (i) permit reporting at a level of detail sufficient to verify compliance with the Service Levels; and (ii) be subject to audit by Customer in accordance with the terms of the Agreement.
Appears in 2 contracts
Samples: Master Services Agreement (Massachusetts Mutual Variable Annuity Separate Account 4), Master Services Agreement (Massachusetts Mutual Variable Annuity Separate Account 4)
