Master Service Agreement. The following terms must be interpreted in accordance with the established definitions, and are applicable to the MSA and to any document that regulates or describes a specific service. Party: Refers equally to the Customer or to Stackscale. Parties: Refers to the Customer and to Stackscale. Service: The service provided by Stackscale. Additional service: Service linked to another service and inseparable Recurring services: A service provided to the Customer periodically. ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇ | ▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ Master Service Agreement | 3 Service documents: The documents that define and regulate the service provision and delivery, as well as its technical features and specifications: a) Service order or request form. b) Particular service conditions. c) Master service agreement (this document). Service request form: The electronic or printed form used by the Customer to request a service to be provided by Stackscale. Service order form: Same as service request form. Service level agreement: The agreement by which Stackscale guarantees a minimum availability time of the service to the Customer, expressed as a percentage. SLA: Service Level Agreement. Use policy: The documents that define the permitted and/or prohibited uses that the Customer or third parties may make of the services. Control panel: A web page provided by Stackscale for the management of the services by the Customer. Start date: Deployment and delivery date of a service to the Customer. Initial term: Time period of the service subscription from its start date until the end of the first time period. Initial service charge: Charge applied for setting up the service, which payment is made upfront. Service charge: The recurring fee that the Customer must pay for the service. Pay as you go: Fees that are calculated after each of the service periods once it is known the use that was made by the Customer. Or: A disjunctive, non-exclusive clause, unless expressly indicated otherwise. Calendar day: Any day of the year. ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇ | ▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ Master Service Agreement | 4 Business day: Any day of the year, except for weekends and holidays according to the business calendar of Amsterdam, the Netherlands. Day: Calendar day. Personal data: Data related to individuals. Data processor: The entity in charge of managing the personal data on behalf of their owner. GDPR: General Data Protection Regulation. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
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