Management Package. includes all the benefits of the ‘Standard’ and ‘FFT Aspire’ packages, plus: Headteacher Performance Management Website Health Check Attendance for a senior leader and governor at *two of the three following half day workshops held at the Shrewsbury Training & Development Centre: Developing a SEF to impress Writing an action plan to make a difference Getting the most out of governors. All subscribing schools will have access to additional resources stored in secure areas of the Shropshire Learning Gateway, which are password protected. Roles Responsibilities Commissioner for Education Improvement & Efficiency Management of the Education Improvement Service (EIS) to support schools in accessing the highest quality professional development opportunities for school staff and governors. Service Delivery Manager, Business Support Co-ordination of the traded services detailed within the Schedule. P1 Provide a wide range of centre- and school-based development opportunities that are up-to-date, relevant and delivered by well-qualified and experienced subject/aspect professionals. P2 After booking a place on courses customers will receive the following: • a booking confirmation summary for all bookings placed during that week (Wednesday to Tuesday) • a forthcoming courses checklist that summarises all courses due to take place 3 weeks in advance of the course date. P3 The service cannot guarantee to run an EIS centre-based course with less than 6 delegates. In the event that a course has to be cancelled due to low delegate numbers, the service will provide a minimum of 10 working days’ notice of the cancellation. Where possible, delegates will be offered alternative options to receive the development at no extra cost. If this isn’t possible the school will be refunded. P4 Refreshments will be available on arrival and during breaks on EIS centre- based training courses for all delegates who have reserved a place. Lunch will be provided on all full day training courses. P5 The service reserves the right to prevent delegates from taking part in any EIS centre-based course for which they have not booked a place, in particular those that are oversubscribed. This especially applies where there are health and safety limits at the training venue. P6 In the event that a course is oversubscribed, the service will place delegates on a waiting list and wherever possible – provided delegate numbers are sufficient, the course leader is available and a training venue can be found – will diary a repeat course. P7 Any changes to advertised centre-based courses – eg date, time, venue - will be communicated to all delegates who have booked a place. The details on the Shropshire Learning Gateway will also be updated. P8 Invoices will be raised on a termly basis, in arrears, for course attendance and school-based development sessions. Other payment options are available but may incur an additional administrative cost. P9 Credits will be automatically assigned to centre-based and school-based development where they are available. P10 Where the service is unable to provide the necessary specialist development skills from within the service team it will seek to broker the provision on behalf of a school or group of schools. P11 Headteacher performance management sessions can be booked for any time between the beginning of July through to the end of the autumn term. Sessions for schools in local authority medium and high support categories will be provided in most instances and subject to capacity by the school’s School Improvement Adviser (SIA). For other schools the sessions may not be delivered by the school’s SIA but will be provided by other experienced staff from within the service team or brokered from Shropshire’s pool of Associates. C1 Courses can be booked via phone or email, right up to the day before the centre-based course. However, customers should ensure places are booked at the earliest opportunity as decisions are made on the viability of running a course 2 weeks ahead of the course date. C2 Booking on centre-based courses is essential to ensure that pre-course information and details of any alterations in content, timing and venue are received by the delegate. C3 If written confirmation of centre-based course booking(s) is not received, the customer should contact the service to confirm course arrangements, as charges may apply for late cancellations or non-attendance. C4 All cancellations of centre-based course bookings must be made in writing - email, fax or letter. A phone call will not be accepted as means of cancellation. All bookings will remain on the management system until written confirmation is received. C5 For cancellations received 6 weeks (30 working days) or more prior to the start of any centre-based course or school-based development session, cancellation will be free of charge. If the cancellation is received between 6 weeks and 2 weeks (10 working days) prior to the start date, a cancellation charge of 50% of the centre-based/school-based fee will apply. If the cancellation is received after this point, or at any stage during the training programme (for multiple sessions), a cancellation charge of 100% of the centre-based/school-based fee will apply. Please note that this cancellation policy will also apply to non-subscribing schools for late cancellation/non- attendance at termly subject/aspect network meetings. C6 For school-based development sessions the host school will be responsible for the provision of an appropriate training space for the number of expected delegates including access to ICT, in particular a whiteboard with an internet connection and sound. C7 Subject/Aspect Network Meetings: for non-attendance, i.e. where no cancellation has been received, we reserve the right to apply a fixed fee to cover our administration costs. Days/times during which Services are to be available Full service available during term time, with a reduced service available during school holidays. Service operating hours: Monday to Thursday 08:45 – 17:00 Friday 08:45 – 16:00. Contact name ▇▇▇▇ ▇▇▇▇▇▇ Role Service Delivery Manager, Business Support Telephone ▇▇▇▇▇ ▇▇▇▇▇▇ Email ▇▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ For further details on the various packages available for this service, including pay-as-you-use options, or if you have any queries or issues regarding your service arrangements, please contact us via the contact details provided above.
Appears in 2 contracts
Management Package. includes all the benefits of the ‘Standard’ and ‘FFT Aspire’ packages, plus: Headteacher Performance Management Website Health Check Attendance for a senior leader and governor at *two of the three following half day workshops held at the Shrewsbury Training & Development Centre: Developing a SEF to impress Writing an action plan to make a difference Getting the most out of governors. All subscribing schools will have access to additional resources stored in secure areas of the Shropshire Learning Gateway, which are password protected. Roles Responsibilities Commissioner for Education Improvement & Efficiency Management of the Education Improvement Service (EIS) to support schools in accessing the highest quality professional development opportunities for school staff and governors. Service Delivery Manager, Business Support Co-ordination of the traded services detailed within the Scheduleschedule. P1 Provide a wide range of centre- and school-based development opportunities that are up-to-date, relevant and delivered by well-qualified and experienced subject/aspect professionals. P2 After booking a place on courses customers will receive the following: • a booking confirmation summary for all bookings placed during that week (Wednesday to Tuesday) • a forthcoming courses checklist that summarises all courses due to take place 3 weeks in advance of the course date. P3 The service cannot guarantee to run an EIS centre-based course with less than 6 delegates. In the event that a course has to be cancelled due to low delegate numbers, the service will provide a minimum of 10 working days’ notice of the cancellation. Where possible, delegates will be offered alternative options to receive the development at no extra cost. If this isn’t possible the school will be refunded. P4 Refreshments will be available on arrival and during breaks on EIS centre- based training courses for all delegates who have reserved a place. Lunch will be provided on all full day training courses. P5 The service reserves the right to prevent delegates from taking part in any EIS centre-based course for which they have not booked a place, in particular those that are oversubscribed. This especially applies where there are health and safety limits at the training venue. P6 In the event that a course is oversubscribed, the service will place delegates on a waiting list and wherever possible – provided delegate numbers are sufficient, the course leader is available and a training venue can be found – will diary a repeat course. P7 Any changes to advertised centre-based courses – eg date, time, venue - will be communicated to all delegates who have booked a place. The details on the Shropshire Learning Gateway will also be updated. P8 Invoices will be raised on a termly basis, in arrears, for course attendance and school-based development sessions. Other payment options are available but may incur an additional administrative cost. P9 Credits will be automatically assigned to centre-based and school-based development where they are available. P10 Where the service is unable to provide the necessary specialist development skills from within the service team it will seek to broker the provision on behalf of a school or group of schools. P11 Headteacher performance management sessions can be booked for any time between the beginning of July through to the end of the autumn term. Sessions for schools in local authority medium and high support categories will be provided in most instances and subject to capacity by the school’s School Improvement Adviser (SIA). For other schools the sessions may not be delivered by the school’s SIA but will be provided by other experienced staff from within the service team or brokered from Shropshire’s pool of Associates. C1 Courses can be booked via phone or email, right up to the day before the centre-based course. However, customers should ensure places are booked at the earliest opportunity as decisions are made on the viability of running a course 2 weeks ahead of the course date. C2 Booking on centre-based courses is essential to ensure that pre-course information and details of any alterations in content, timing and venue are received by the delegate. C3 If written confirmation of centre-based course booking(s) is not received, the customer should contact the service to confirm course arrangements, as charges may apply for late cancellations or non-attendance. C4 All cancellations of centre-based course bookings must be made in writing - email, fax or letter. A phone call will not be accepted as means of cancellation. All bookings will remain on the management system until written confirmation is received. C5 For cancellations received 6 weeks (30 A charge of 25% of the course fee will be incurred if a delegate place is cancelled within 10 working days) or more prior to days of the start of any centre-based course date. The full course fee will be charged for any cancellations made on the day of the course or schoolfor delegates who do not attend a course for which a place has been booked. C6 Credits will only be assigned to centre-based development sessioncourses when specified at the point of booking. C7 To ensure that service records are as up-to-date as possible, cancellation schools will be free of charge. If the cancellation is received between 6 weeks and 2 weeks (10 working days) prior to the start date, receive a cancellation charge of 50% of the centre-based/school-based fee will apply. If the cancellation is received after this point, or at any stage staffing list during the training programme (summer term for multiple sessions), a cancellation charge of 100% of the centre-basedupdating and returning with any staffing changes/school-based fee will applyadditions. Please note that this cancellation policy will also apply to non-subscribing schools for late cancellation/non- attendance at termly subject/aspect network meetings. C6 C8 For school-based development sessions the host school will be responsible for the provision of an appropriate training space for the number of expected delegates including access to ICT, in particular a whiteboard with an internet connection and sound. C7 Subject/Aspect Network Meetings: for non-attendance, i.e. where no cancellation has been received, we reserve the right to apply a fixed fee to cover our administration costs. Days/times during which Services are to be available Full service available during term time, with a reduced service available during school holidays. Service operating hours: Monday to Thursday 08:45 – 17:00 Friday 08:45 – 16:00. Contact name ▇▇▇▇ ▇▇▇▇▇▇ Role Service Delivery Manager, Business Support Telephone ▇▇▇▇▇ ▇▇▇▇▇▇ Email ▇▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ For further details on the various packages available for this service, including pay-as-you-use options, or if you have any queries or issues regarding your service arrangements, please contact us via the contact details provided above.
Appears in 1 contract
Sources: Service Level Agreement