Common use of MANAGEMENT ESCALATION PROCESS Clause in Contracts

MANAGEMENT ESCALATION PROCESS. The Parties will use all reasonable endeavours to resolve any disputes which arise in relation to Response or assignment of Severity Levels to a Fault in accordance with the provisions of this paragraph. The dispute shall be escalated in accordance with the following table if any one of the persons in the table wishes to do so: Level Title Contact Details Initial Call Elecosoft Helpdesk Telephone ▇▇▇▇▇ ▇▇▇▇▇▇ Level 1 Customer Relationship Manager Telephone ▇▇▇▇▇ ▇▇▇▇▇▇ Level 2 Nominated Product Manager Telephone ▇▇▇▇▇ ▇▇▇▇▇▇ If the dispute remains unresolved after the above escalation levels have been exhausted it shall be referred to Elecosoft’s Managing Director who shall endeavour to resolve it and if unresolved within one day, the Parties may elect to resolve the issue by mediation or an alternative dispute resolution procedure.