Maintenance Support and Training Sample Clauses
The MAINTENANCE, SUPPORT AND TRAINING clause outlines the obligations of a service provider to deliver ongoing technical assistance, updates, and user education related to a product or service. Typically, this clause specifies the scope and duration of maintenance services, the availability and response times for support requests, and the provision of training sessions or materials to ensure users can effectively operate the system. Its core function is to ensure that the client receives continued operational support and knowledge transfer, thereby minimizing downtime and maximizing the value and usability of the product or service.
Maintenance Support and Training. 6.1 Maintenance and Support. BIO-RAD will provide front-line maintenance ----------------------- and support for each Luminex100 System purchased by BIO-RAD. The scope of maintenance and support services provided by LUMINEX will be limited to the provision of Updates and LUMINEX's standard telephone hotline support to the extent that LUMINEX makes such telephone support available generally to its customers free of charge. LUMINEX shall not be responsible for problems arising in whole or in part from portions of the BIO-RAD System other than the Luminex100 System as delivered by LUMINEX, as determined by LUMINEX in LUMINEX's sole reasonable discretion.
Maintenance Support and Training. 5.1 Support to Customers. Customer support for OEM Products, SunLink FDDI/S 1.0 and SunLink FDDI/S 2.0 products shall be provided as set forth in Exhibit E.
Maintenance Support and Training. 7.1. In addition to the provisions of SECTION 4.2.2, Dassault Systemes will be responsible for providing the following support to its Users: installing the Products as needed; training Users; and providing all first tier level support to Users.
7.2. Except as provided otherwise in this Agreement or in a separate written agreement, PlanetCAD shall not be responsible for providing direct support to Users.
7.3. Subject to receipt of the payments by PlanetCAD for maintenance specified in SECTION 5.1, PlanetCAD will provide Dassault Systemes with (i) second tier level support in accordance with the provisions set forth in SCHEDULE D, (ii) updates and enhancements for the Products in accordance with the provisions set forth in SCHEDULE D; (iii) access to PlanetCAD's "hot-line" for inquiries from Dassault Systemes relating to the Products during PlanetCAD's ordinary business hours
Maintenance Support and Training. Developer shall provide all maintenance, support, and training required by Customer for the Extensions and Developer Products. JDA shall not have any obligations to provide any maintenance, support, or training to Customer for the Extensions and/or Developer Products.
Maintenance Support and Training. 9.1. DSI will be responsible for providing the following support to its Sub-Distributors and End Users: installing the Customized Product and Product as needed; training Sub-Distributors and End Users; and providing all direct L▇▇▇▇ ▇ Support and Level 2 Support to Sub-Distributors and End Users, including receipt of calls, problem and question intake, installation assistance, problem identification and assistance, efforts to create repeatable demonstrations of reportable Customized Product and Product errors, and analysis and using its reasonable efforts to provide solutions, error correction for the products consistent with DSI’s standard maintenance and support policies and procedures.
9.2. Subject to receipt by en2go of the License Fee and Distribution Fee, respectively, en2go will be responsible for providing L▇▇▇▇ ▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇ ▇ Support and Level 3 Support to DSI directly, and Level 3 Support to Sub-Distributors or End Users. Subject to receipt by en2go of the License Fees, en2go will provide DSI with Basic Maintenance.
9.3. Any and all obligations of en2go to provide the Customized Product and Product, as well as any technical assistance, will be subject in all respects to such United States laws and regulations as will from time to time govern the license and delivery of technology and products abroad by persons subject to the jurisdiction of the United States, including the Export Administration Act of 1979, as amended, any successor legislation, and the Export Administration Regulations issued by the Department of Commerce, Bureau of Export Administration. DSI warrants that it will not export or re-export the Customized Product, Product and copies related thereto, any Confidential Information or an Application, or technical data related thereto, except in conformity with such laws and regulations. DSI agrees that unless prior written authorization is obtained from the Bureau of Export Administration or the Export Administration Regulations explicitly permit the re-export without such written authorization, it will not export, re-export, or transship, directly or indirectly, the Customized Product, any of en2go’s Confidential Information or an Application to country groups S or Z (as defined in the export Administration Regulations), or to any other country as to which the U.S. Government has placed an embargo against the shipment of products which is in effect during the term of this Agreement.
9.4. Each of the Customized Product and Product ...
Maintenance Support and Training