Common use of Maintenance Events Clause in Contracts

Maintenance Events. 3.1 Routine, planned maintenance of the hosting equipment, facility, Software or other aspects of the Cloud Services that may require interruption of the Cloud Services (Maintenance Events) shall, except for any emergency maintenance, not be performed during Peak Time. Causeway may use up to 5 hours in any week outside Peak Time for Maintenance Events. 3.2 Any Maintenance Events which occur during Peak Time, and which were not requested or caused by the Customer, shall be considered downtime for the purpose of service availability measurement. Causeway shall at all times use reasonable endeavours to keep any service interruptions to a minimum. 3.3 Notification of Maintenance Events will be sent via email to affected users at least 48 hours prior to the scheduled work (via email and Customer announcement on the Causeway Support Web Portal) and a reminder will be sent up to 4 hours before it commences. A final update will be sent when Services are resumed. 3.4 Notification of emergency maintenance may not always be possible but where reasonably practicable Causeway will notify affected users (via email and Customer announcement on the Causeway Support Web Portal). A final update will be sent when Services are resumed.