Local Office. Contractor shall operate a local administration office within Plumas County. Office hours shall be, at a minimum, from 8:00 a.m. to 5:00 p.m., Monday through Friday, exclusive of Holidays. Contractor shall be responsible for ensuring that a qualified representative is available at the local office during office hours to communicate with the public and accept ▇▇▇▇ payments from Customers. The local office and Customer service telephone number(s) shall either be a local or toll free call. Contractor's telephone system shall adequately handle the volume of calls typically experienced on the busiest days. Contractor shall have a company representative, an answering service, or voice-mail system available for calls received during non-business hours and Holidays.
Appears in 2 contracts
Sources: Franchise Agreement, Franchise Agreement
Local Office. Contractor shall operate a local administration office within Plumas County. Office hours shall be, at a minimum, from 8:00 a.m. to 5:00 p.m., Monday through Friday, (except for the one-hour period between noon until 1:00 p.m. for lunch) exclusive of Holidaysholidays. Contractor shall be responsible for ensuring that a qualified representative is available at the local office during office hours to communicate with the public and accept ▇▇▇▇ bill payments from Customerscustomers. During non-office hours, customer inquiries may be received at out-of-area call centers. The local office and Customer customer service telephone number(s) shall either be a local or toll free call. Contractor's telephone system shall adequately handle the volume of calls typically experienced on the busiest days. Contractor shall have a company representative, an answering service, or voice-mail system available for calls received during non-business hours and Holidaysholidays.
Appears in 1 contract
Sources: Franchise Agreement