Line Services Clause Samples
The "Line Services" clause defines the specific support and operational services provided to aircraft while they are on the ground at an airport or facility. These services typically include fueling, towing, parking, cleaning, and other ground handling tasks necessary for the safe and efficient turnaround of aircraft. By clearly outlining the scope and responsibilities for these services, the clause ensures that both parties understand what is included, reducing the risk of disputes and ensuring smooth ground operations.
Line Services. Corporate Air will be responsible for providing a minimum of two (2) qualified line service personnel who shall be available twenty-four (24) hours a day. Corporate Air shall provide all line services reasonably necessary for the operation of the Aircraft consistent with the operation of similar aircraft which shall be provided by Corporate Air, as part of the Base Payment, including, without limitation, the following:
(a) Cleaning the Aircraft before each flight;
(b) Cleaning customer’s automobiles;
(c) Restocking of all condiments and snacks; and
(d) Tugging each Aircraft.
Line Services. 4.3.1 For ISDN 30e, this will be from the date the bearer is installed where there are not any numbers to be retained. Where there are numbers to be retained, you will have up to 21 days to activate the bearer before we will impose the rental charge on the service. We will usually ask you to pay the rental in advance. The rental will depend on how we classify Your Line. The classifications will be explained at the time of order. If we supply you with temporary Service, you may have to pay the rental in advance for the whole period that you want the Service.
4.3.2 The definition of Service provided for ISDN 30e will be deemed from when the bearer has been installed to the premises; all other Services from installation date. If you cancel the service order before the Customer Confirmed Date (CCD), you will be liable for charges based upon the number of clear working days between the received signed order to Mainstream and the CCD. If you cancel any ISDN service after the bearer or circuit (for ISDN2e) has been installed, you will have to pay the full installation costs of the service provided. Mainstream’s standard installation charges are available on request. All types of Service and lines are subject to an abortive call out charge.
4.3.3 If you give us notice on ISDN and / or Analogue line Services that ends during the agreed contract (for ISDN30e and Dass2 that is anytime between the date of activation to the end of the contract term; all other services from installation date), you must pay us the relevant cancellation charge. This will be 100% of the outstanding rental value for the remaining period of the contract. For all ISDN and / or analogue line services, then 100% of the outstanding rental value will be payable.
4.3.4 Due to the PSTN / ISDN switch off Mainstream will allow clients to move across to the replacement Mainstream service with no contract penalties under advisement of the options available at the time of ISDN and PSTN service being ceased by the under-lying provider.
Line Services. In addition to the services set out above, Customer shall have access to IONA Online. Which is a web-based support system aimed at providing IONA’s customers with access to timely and comprehensive technical support. The features of this service include: • 24x7 access • Solutions to common technical problems can be referenced from a repository of information with a powerful search engine that enables full-text queries against all published data in technical support bulletins (“the Knowledge Base”). The Knowledge Base includes technical tips and FAQs section for each product. The customer is encouraged to search the Knowledge Base and release notes prior to submitting a query or a problem report. • Latest product release notes. • Expert Zone delivering product-specific alerts, de-support notices for products which are to be obsoleted, and latest product versioning information including currently supported version. • Update Center for downloading fixes as well as information on bugs that have been discovered subsequent to release of the IONA Product and detailed instructions on applying patches. Commencing within fifteen business days of the date of execution hereof. Issues reported by Customer will be prioritized in accordance with the following severity level definitions: Severity Level Description
1 - Critical Proven failure of the IONA Product in the field. The product is unusable, resulting in a critical impact on the operation. No workaround is available.
2 - Serious The IONA Product will operate but its operation is severely restricted. No workaround is available.
3 - Moderate The IONA Product will operate with limitations that are not critical to the overall operation. For example a workaround forces a user and/or a systems operator to use a time consuming procedure to operate the system, or removes a non-essential feature.
4 - Low The IONA Product can be used with only slight inconvenience. IONA’s HelpDesk commits to the following Response Times for reports of issues, received within the hours specified in Section 1.1. Response Time means the time elapsed from initial receipt of an issue report by IONA to the notification try IONA that the issue report has been logged and a suitable engineering resource has been assigned to its resolution: Severity Level Response Time
1 - Critical [***] 2 - Serious [***] 3 - Moderate [***] 4 - Low [***]
Line Services. 4.3.1 For ISDN 30e, this will be from the date the bearer is installed where there are not any numbers to be retained. Where there are numbers to be retained, you will have up to 21 days to activate the bearer before we will impose the rental charge on the service. We will usually ask you to pay the rental in advance. The rental will depend on how we classify Your Line. The classifications will be explained at the time of order. If we supply you with temporary Service, you may have to pay the rental in advance for the whole period that you want the Service.
4.3.2 The definition of Service provided for ISDN 30e will be deemed from
Line Services. You may access your account information by using a specific Internet User ID and password assigned to you. At the present time you may use the system to: