Level A. Within five (5) school days of receipt of a formal grievance, the building principal shall meet with the aggrieved support staff member and any other pertinent personnel. Within five (5) school days following any such meeting, the principal shall give his/her answer in writing. If the grievance is not settled at this level, the grievance may be referred to Level B within five (5) school days of the meeting.
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Level A. Within five (5) school days of receipt of a formal grievance, the building principal shall meet with the aggrieved support staff bargaining unit member and any other pertinent personnel. Within five (5) school days following any such meeting, the principal shall give his/her answer in writing. If the grievance is not settled at this level, the grievance may be referred to Level B within five (5) school days of the meeting.five
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Sources: Collective Bargaining Agreement