LEARNER INFORMATION. All learners are made aware of the Complaints Procedure as part of their course induction, and they are also advised of this in the Learner Handbook. The aim is to make it as easy as possible for learners to raise any concerns or dissatisfaction with Qualtec’s services, training delivery or learner supports so that matters can be dealt with promptly and courteously.
Appears in 2 contracts
Sources: Learning Agreement, Learning Agreement