Common use of Launch Phase Clause in Contracts

Launch Phase. User Acceptance Testing: Once the Platform is set-up, Mercatus will provide key Customer users materials for User Acceptance Testing (UAT). Expectations for process: o Limit to 1-2 users per key function (up to 10 total users) o Tests are based on specific list of requirements within the approved FRD o Approval is based on fulfillment of the requirements, not on configuration change requests. Following Customer approval, Mercatus will proceed with full Customer training, which will have a mutually agreed upon rollout plan between the Customer and Mercatus across the Customer and any external users (if applicable). Any Change Requests to the approved FRD suggested by Customer will be tracked and communicated back to Customer for formal approval prior to configuration adjustments. These items will be scoped for time and cost impact and billed according to applicable Professional Services rates. • Training: o Once ICS and UAT processes are complete, Mercatus will provide training to key Customer Administrators for managing a hosted environment in the Platform. Such initial training will equip Administrators to maintain and configure all key features to best accelerate broader user workings in the Platform. • Post-Launch Training Tools: o Mercatus University: • Online Training Platform including custom training paths, videos, practice exercises, help articles, best practices recommendations. • Certifications available for all Power User, Admin & Custodian Roles o In-App Tutorials: • Standard walkthroughs guiding users through primary activities • Custom walkthroughs available upon request with independent Services scope o Ad-hoc Webinars: • Virtual, open-forum webinars highlighting new features, best practices, case studies