Launch Phase Sample Clauses

Launch Phase. User Acceptance Testing: Once the Platform is set-up, Mercatus will provide key Customer users materials for User Acceptance Testing (UAT). Expectations for process: o Limit to 1-2 users per key function (up to 10 total users) o Tests are based on specific list of requirements within the approved FRD o Approval is based on fulfillment of the requirements, not on configuration change requests. Following Customer approval, Mercatus will proceed with full Customer training, which will have a mutually agreed upon rollout plan between the Customer and Mercatus across the Customer and any external users (if applicable). Any Change Requests to the approved FRD suggested by Customer will be tracked and communicated back to Customer for formal approval prior to configuration adjustments. These items will be scoped for time and cost impact and billed according to applicable Professional Services rates. • Training: o Once ICS and UAT processes are complete, Mercatus will provide training to key Customer Administrators for managing a hosted environment in the Platform. Such initial training will equip Administrators to maintain and configure all key features to best accelerate broader user workings in the Platform. • Online Training Platform including custom training paths, videos, practice exercises, help articles, best practices recommendations. • Certifications available for all Power User, Admin & Custodian Roles o In-App Tutorials: • Standard walkthroughs guiding users through primary activities • Custom walkthroughs available upon request with independent Services scope o Ad-hoc Webinars: • Virtual, open-forum webinars highlighting new features, best practices, case studies

Launch Phase. Once the system has been completed, SolutionX prepares for final launch. An import of user and billing information is made. Quality assurance testers continue to work through the system, tracking and submitting bugs. The client’s team and online support are trained in how to use the system and ▇▇▇▇▇▇▇▇▇.▇▇▇ | 801.224.4444 0.022

Launch Phase. | JUNE 16 - JULY 28 (29 BUSINESS DAYS) PRICING. VI-NET UNITY SCOPE CUSTOM DEVELOPMENT PRICING

Launch Phase. The key activities for the launch phase include: 1. Discovery - The purpose of discovery is to understand the Customer’s current workflow and requirements in order to design a solution that satisfies those business requirements in the Platform. Some of the discovery activities include: ● Customer conducting a CAMA system walkthrough with SE to understand how form data is handled within Customer systems ● Creation and Customer approval of a solutions document to conclude discovery. ● Receive final approval of form(s) mockup ● Receive final approval of processing workflow 2. Integration Development & Configuration (ID&C) - during this step of the launch phase, the integrations will be developed as well as the configuration of Platform in accordance with the Customer approved solutions document. Other activities in this step are: ● Taxpayer Portal ● Processing Portal ● External Design Review meeting: ○ Present configurations to Platform per approved solutions document ○ Gather feedback from Customer stakeholders ○ Company to iterate on configurations to Platform as needed 3. Technical Internal Testing - Key activities in the testing phase include: ● Activate Platform integration to Customer CAMA system via SQL server ● Test Platform workflows with data from Customer CAMA system 4. Training and User Acceptance Testing (UAT) Key activities in the testing phase include: ● Training is conducted for Customer end users on Platform ● Customer works through test cases provided by SE, documenting results ● Customer to indicate final acceptance of Platform as implemented for Customer’s workflow 5. Go-Live - Launch of Platform for use with live data to conclude the launch phase. ● Review of database updates to confirm Platform is working as specified ● Daily check-in meetings with Customer staff for 1-2 weeks after launch ● Introduction to Support, and handoff to Customer Success Manager (CSM) if applicable ● Weekly check-in meetings with Customer staff for 2 weeks after the daily check-in period ● Monthly or quarterly check-in meetings with Customer staff thereafter

Launch Phase. Final review and launch of the website.

Launch Phase. Deliverable: Provide onsite go live assistance at ▇▇▇▇▇▇▇▇’s office as outlined in the agreement.

Launch Phase