Common use of Latency Guarantee Clause in Contracts

Latency Guarantee. The FirstLight Ethernet Service is guaranteed to have an average one- way transit time on the FirstLight network within a given LATA as listed within Table 1 - Service Level Criteria, measured between FirstLight Provider Equipment located at the customer premises. FirstLight maintained and operated network monitoring tools will be used to record one-way latency. The FirstLight Latency Guarantee for FirstLight Ethernet Service does not include latency resulting from 3rd party Access Loop, equipment on the Customer’s side of the point of demarcation, scheduled maintenance events, outages or disruptions caused by the Customer and Force Majeure events. If the Latency Guarantee is not met, Customer will receive a credit of 1/30th of the monthly recurring charges for the Ethernet Service at the impacted service location for each calendar day that the latency exceeded the latency as listed within Table 1 - Service Level Criteria. Limits on the credit and the reporting procedures are detailed in Section 5 of this Schedule.