Service Level Guarantee. 9.1 Our network consists of multiple redundant paths and redundant equipment which enables us to offer 99.9% network availability. This excludes scheduled maintenance, emergency maintenance, DDoS attacks, force majeure and hardware failures within your server.
Service Level Guarantee a. Tourplan offers a 99% up-time guarantee for the Tourplan Cloud Platform Services.
Service Level Guarantee a. Service Level Agreement (SLA): One Call Now will guarantee 100% uptime for website, phone and SMS systems using multiple secure COLO facilities and triple redundant hardware systems. One Call Now agrees to have available a minimum of 8,000 phone channels shared among all clients and routed through at least 15 different carriers to deliver maximum volume of voice calls to destination area. One Call Now’s SMS Gateways serve 99.6% of US cell phones handling 3,000 2-way SMS text messages per minute.
Service Level Guarantee. If the Service Schedule for a Genuity Service ----------------------- provides for a service level guarantee and a remedy for failure to attain such guarantee, then such service level guarantee may be extended to Xxxx Atlantic End Users by Xxxx Atlantic as Xxxx Atlantic's Service Level Guarantee. Except as stated in Section 11.3, the service level guarantee remedy shall be in addition to the remedy set out in Section 11.3.
Service Level Guarantee a Tourplan offers a 99% up-time guarantee for the Tourplan Cloud Platform Services. b Tourplan defines “up-time” as all the time that the Tourplan Cloud Platform Services are available for use as measured by our continuous monitoring system that checks once every minute whether iCom and the database server are functioning. “Up-time” does not include periods where your account with us is not in good standing, namely when any Fee invoices are overdue for payment. c Periods of internet connectivity failure between you and the Tourplan Cloud Platform Services that are beyond our reasonable control are not counted as down-time. For example, if your own Internet Service Provider has a failure which prevents you from connecting to the Tourplan Cloud Platform Services, that is still counted as up-time if the Tourplan Cloud Platform Services is otherwise available for use. d Tourplan is not responsible for problems arising from: the improper use, operation or neglect of either Tourplan NX or the Tourplan Cloud Platform Services the unauthorised modification of Tourplan NX by third parties, combination of Tourplan NX with other software products not approved by Tourplan, or installation or use of Tourplan NX on hardware not meeting our minimum specifications excessive resource consumption caused by activities outside normal usage of the Tourplan Cloud Platform Services, as determined at Tourplan’s discretion Faults external to or outside Tourplan’s reasonable control.
Service Level Guarantee. CureMD guarantees to have the Licensee’s access available through internet access 99% of the time in any given month. In the event that the Licensee’s access is not available for 99%, CureMD will credit the following month's Subscription Fee as follows: Monthly Uptime Percentage Credit 95% to 98.9% 10% 90% to 94.9% 20% 89.9% or below 50% Such credit shall be retroactive and calculated against 24 hours a day in a calendar month. In order for the Licensee to receive a credit on the Licensee’s account, the Licensee must request such credit within seven (7) days after the Licensee experienced the down time by sending an e-mail to xxxxxxx@xxxxxx.xxx. The body of the message must contain the Licensee’s account number, the dates and times of the unavailability, Licensee identification requested by CureMD and sufficient detail for CureMD to validate the unavailability. Credits will usually be applied within sixty (60) days of the Licensee’s credit request. This Service Level Guarantees and credits are subject to Force Majeure Clause hereof, as well as availability of Software and access capability at the time of outage. This guarantee applies to Licensees in good financial standing with CureMD at the time of a service outage. CureMD retains sole discretionary power when determining whether or not this guarantee has been met. The issuance of credits to the Licensee hereunder shall be the Licensee’s sole and exclusive remedy for any claim and the Licensee hereby waive the right of any action, legal or otherwise, against CureMD by accepting the applicability of the service level credits to any claims the Licensee might have relating to the quality of service hereunder.
Service Level Guarantee. Attached hereto as Attachment 4-2 is a Service Level Guarantee (“SLG”) applicable to MCI WorldCom domestic ATM Service under this Agreement. MCI WorldCom Domestic ATM Service Level Agreement:
Service Level Guarantee. Licensor guarantees that it will maintain the following minimum service levels (the “Service Levels”) with respect to the Services:
Service Level Guarantee. 1. The Parties will agree to a Service Level Guarantee which includes the Key Performance Indicators (KPls), xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.
Service Level Guarantee. Service level is defined as compliance with the Customer's established procedures and requirements as agreed upon by both parties. DirectPointe's goal is to operate 100 percent system availability and 97.2 percent service level (calls answered within 45 seconds) given normal operation. DirectPointe achieves this level of compliance through staffing, automation, redundant critical services and the proactive monitoring of the services and technology. DirectPointe will meet this high standard through continual improvements in service with training, interactive voice response systems and other tools. During Normal Operating Times, if it is demonstrated that fewer than 80% of the contracted number of calls per week are answered for a one month billing period, a credit will be applied equivalent to the percent of calls answered under this threshold from the total calls multiplied by the applicable monthly service fee, however, a grace period of three months from the Effective Date will allow a transition to DirectPointe and this penalty will not apply. This Guarantee shall not apply in the event of scheduled maintenance periods, or if Customer's account is not in good standing at the time of the outage. Disclaimer and Limitation on Liability of the Master Services Agreement sections 5.2 and 5.3 apply.
