Key Service Levels Sample Clauses

Key Service Levels. The service levels measured in each Service Category and in each Invoice Region for the purpose of calculating service credits are listed in Appendix 1 (the "KEY SERVICE LEVELS").

Key Service Levels. Project Co will meet the standards of the Authority identified in Section 4 with regard to audits. If the results of any audit confirm that Project Co failed to achieve a passing score with respect to any of the Performance Indicators, Project Co will have a one week period, beginning on the date that Project receives such audit report, to meet the required standard. At the end of the one week period, Project Co will arrange, at its cost, for a re-audit. The re-audit will encompass at least 75% of the same Functional Units originally audited and will be conducted by the original auditor. If Project Co fails to achieve a passing score on the re-audit, Project Co will continue to re-audit, at its cost, in accordance with the process set out in this Section 2.17 until Project Co achieves a passing score. For each re-audit that results in failure by Project Co to achieve a passing score a Service Failure will be deemed to have occurred as outlined in Section 4. Service Failures are cumulative in respect of each Performance Indicator and will be calculated and applied independently and cumulatively with respect to each audit or re-audit.