ITIL Guidelines. The CONTRACTOR shall follow the guidelines contained in the Office of Government Commerce’s IT Infrastructure Library ("ITIL guidelines") for delivering the Ordered IT Products [or may propose alternatives that are broadly functionally consistent with the ITIL guidelines.]
Appears in 1 contract
Sources: Commoditised It Hardware and Software Framework Agreement
ITIL Guidelines. 8.1.1. The CONTRACTOR shall follow the guidelines contained in the Office of Government Commerce’s IT Infrastructure Library ("ITIL guidelines") for delivering the Ordered IT Products [or may propose alternatives that are broadly functionally consistent with the ITIL guidelines.]
8.1.2. The CONTRACTOR shall ensure that its service support processes include:
Appears in 1 contract
Sources: Contract for the Provision of Microsoft Operating System Updates