ITIL Guidelines Sample Clauses
ITIL Guidelines. 2.5.1 The Contractor shall follow the guidelines contained in the Office of Government Commerce’s IT Infrastructure Library ("ITIL guidelines") for delivering the Services or may propose alternatives that are broadly functionally consistent with the ITIL guidelines.
2.5.2 The Contractor shall ensure that its service support processes include:
ITIL Guidelines. The CONTRACTOR shall follow the guidelines contained in the Office of Government Commerce’s IT Infrastructure Library ("ITIL guidelines") for delivering the Ordered IT Products [or may propose alternatives that are broadly functionally consistent with the ITIL guidelines.]
ITIL Guidelines. 1.4.1 The Contractor shall follow the guidelines contained in the Office of Government Commerce’s IT Infrastructure Library ("ITIL guidelines") for delivering the Services [or may propose alternatives that are broadly functionally consistent with the ITIL guidelines.]
1.4.2 The Contractor shall ensure that its service support processes include:
1.4.2.1 Configuration Management;
1.4.2.2 Service Desk;
1.4.2.3 Incident Management;
1.4.2.4 Problem Management;
1.4.2.5 Change Management; and
1.4.2.6 Release Management,
1.4.3 The Contractor shall ensure that its service delivery processes include:
1.4.3.1 Service Level Management;
1.4.3.2 ICT Financial Management;
1.4.3.3 Capacity Management;
1.4.3.4 Availability Management;
1.4.3.5 ICT Service Continuity Management; and