ISEA User Requirements Clause Samples

ISEA User Requirements. ISEA IT infrastructure that requires support for development and production processing is listed in Appendix A. Changes to this list will be reviewed annually and budgeted accordingly. ISEA requires that all systems and networks are operational, within the scope of the SLA, 24 hours per day, 7 days a week (24/7), except during scheduled and preannounced maintenance periods. Should maintenance periods interfere with ISEA production schedules, ISEA can request rescheduling of maintenance periods. ISEA requires that all systems are operational and have ITS support during critical production periods – to be determined and scheduled in advance. ITS will support procurement of ISEA hardware and software. Requests, with required specifications, should be submitted to the ITS Operations Manager. The ITS Operations Manager will respond to requests with an estimated shipping date.