Interactive Voice. Response (IVR) Contractor shall provide IVR Service that allows caller to hear prerecorded information played to them after making menu selections from their touchtone telephone. Caller may respond to system commands using the key pad, or, respond verbally to system request. IVR may be programmed to transfer calls automatically based on time of day, day of week, geographic origin and other parameters at a top level of the IVR.
Appears in 2 contracts
Sources: Telecommunications Services Agreement, Telecommunications Services Agreement