Common use of Integrator Clause in Contracts

Integrator. Integrator is software that all allows a user to control their service from their desktop without having to log in to their portal or navigate through phone menus. In addition, the software integrates with a user’s Outlook program making contacts easily accessible and dial- able from Outlook and the desktop. Accessing key features and settings becomes very quick and easy, and finding and dialling contacts very fast - helping users to work more efficiently and be more productive. Telephony presence (with Click to Dial) is also provided for up to 20 work colleagues, definable by each user. Key features provided are: Click to Dial from Outlook ® Screen popping from Outlook ® contacts and Directory Click to Dial from web pages In-call control features – hang up, hold, deflect, consult and transfer Desktop feature control – Do Not Disturb and Forward All Calls Desktop Address with Click to Dial (searches Directory and Outlook Contacts) Desktop Call History Desktop Recent Call Search Telephony Presence (with Click to Dial) Integrator CRM provides the full functionality and associated benefits of Integrator, as well as providing integration with many of the top CRM systems in the UK market today. The additional CRM functionality provides screen popping and click to dial from the chosen CRM and integrates it with certain desktop features such as desktop contacts searching. This desktop client allows user to make and receive calls from their PC or MAC (using an appropriate headset), as well as quickly accessing key settings for their service. This is an ideal bolt-on for users who often work remotely; work from different locations where it is not practical to install a handset or who are regularly on the move with access to Wi-Fi (e.g. hotel stays). In addition to the above the softphone also provides presence and instant messaging between users who also have a softphone (or smartphone app). The key features provided are as follows: Make and receive calls Instant messaging and presence (includes Group Chat with up to 4 participants) Directory (with Click to Call from the softphone itself or the user’s desk phone) Call history (with Click to Call from softphone or desk phone) Desktop dialler Settings management Twinning Remote office Forward calls DND Withhold my number The Smartphone app allows a user to make and receive calls on a mobile device, as well accessing key setting for their service. It provides all the same functionality as the desktop client above, with the exception of Click to Call and Group Chat. This is an ideal bolt-on for users who often work remotely or who are regularly on the move with access to Wi-Fi.