Common use of Integration Support Clause in Contracts

Integration Support. During the term of this agreement, HealthGate will provide Integration Support (as defined below) to GEMS as follows: (a) Upon receipt of a request for Integration Support from GEMS, each of which shall be written with sufficient detail to enable HealthGate's personnel to estimate the programming and other requirements thereof, HealthGate shall promptly deliver to GEMS a written project outline which will outline the scope of work and the number of man hours required to fulfill such request (each, a "Project Outline"). Any modifications to the GEMS request for Integration Support shall require a further request from GEMS and a further Project Outline from HealthGate. (b) At its expense, HealthGate will provide up to 300 man-hours of Integration Support to GEMS during each calendar quarter. Subject to Section 2.2(c) below, all Integration Support provided to GEMS in excess of 300 man-hours during each calendar quarter shall be provided to GEMS on an as available basis and at the expense of GEMS, based on the actual time and materials costs incurred by HealthGate in providing such additional Integration Support and on terms and conditions no less favorable than those granted to others. (c) Any time or material expenses incurred by HealthGate in excess of the time and materials set forth in a Project Outline (as modified in accordance with Section 2.2(a) above) shall be borne by HealthGate, and any such excess man-hours shall not apply for any purpose against the 300 man-hours agreed to be provided under Section 2.2(b) above.

Integration Support. During the term of this agreement, HealthGate will provide Integration Support (as defined below) to GEMS as follows: (a) Upon receipt of a request for Integration Support from GEMS, each of which shall be written with sufficient detail to enable HealthGate's personnel to estimate the programming and other requirements thereof, HealthGate shall promptly deliver to GEMS a written project outline which will outline the scope of work and the number of man hours required to fulfill such request (each, a "Project Outline"). Any modifications to the GEMS request for Integration Support shall require a further request from GEMS and a further Project Outline from HealthGate. (b) At its expense, HealthGate will provide up to 300 400 man-hours of Integration Support to GEMS during each calendar quarter. Subject to Section 2.2(c) below, all Integration Support provided to GEMS in excess of 300 400 man-hours during each calendar quarter shall be provided to GEMS on an as available basis and at the expense of GEMS, based on the actual time and materials costs incurred by HealthGate in providing such additional Integration Support and on terms and conditions no less favorable than those granted to others. (c) Any time or material expenses incurred by HealthGate in excess of the time and materials set forth in a Project Outline (as modified in accordance with Section 2.2(a) above) shall be borne by HealthGate, and any such excess man-hours shall not apply for any purpose against the 300 400 man-hours agreed to be provided under Section 2.2(b) above.