Institutionalization. The extensive internal marketing and the expansion of the Recruiting Ambassadors Program are good benchmarks for institutionalizing the spirit of service. Community inclusion in the Oral Interview Board and the goal of providing community policing training based on the knowledge skills and abilities defined by the focus group(s)
Institutionalization stakeholder behavior and critical systems Institutions are the formal and informal “rules of the game” in a society. In the context of Social Accountability in Ethiopia it may help to distinguish ‘ideal’ behavior of stakeholders and critical systems that enable such behavior. • Stakeholder behavior - As citizens and service providers in Ethiopia gain experience with Social Accountability processes and the service improvement results they produce, the way in which citizens and service providers behave towards each other may shift. Based on emerging new behaviors observed in ESAP1 and 2, the ‘ideal’ or exemplary behaviors of stakeholders in the SA process can be described as follows: • Citizens are willing to pay service fees and charges, provided that the service matches the agreed standard. They organize to clarify service needs of vulnerable groups in society, and feel confident to share difficulties they may face in accessing services. They mobilize their leaders and groups with a desire to contribute to improving the service. These leaders work in the SA Committee that independently monitors services and initiates dialogue with service providers when needed. • Service providers are willing and able to inform citizens about service standards and about the resources available to them to provide the service. They are motivated to engage in dialogue with citizens about meeting specific service needs and with a desire to improving the service. They understand that such engagement leads to effective and efficient services. • Regional and local level Finance and Sector Bureaus motivate service providers to engage in Social Accountability processes, because it enables effective and efficient delivery of quality public services. • Woreda and Kebele Councils take decisions that promote Social Accountability and influence administration, sectors and service providers to engage in Social Accountability processes. This enables councils to adequately channel to expression of needs and concerns of the citizens they represent. • SA experts are willing to offer capacity development, research and innovation services to SA stakeholders where needed at an affordable rate. Discuss the stakeholder behaviors for the Ethiopian context and suggest improvements. Consider trends that may help (or impede) the spread of these behaviors in Ethiopian society. Enabling systems -- New behaviors of stakeholders in society spread when critical systems are in place and functioning. ESAP2 ...
Institutionalization strategic questions Before posing strategic questions for discussion, it may be useful to have an overview of the Social Accountability process and the stakeholder roles. Annex 1 presents the SA process in four steps, and describes the different roles of each stakeholder, namely citizens, service providers, Woreda Sector Bureaus, Council, and SA experts, at each step in this process. Note that each stakeholder groups comprises large numbers of formal and informal organizations, as illustrated by the stakeholder visual in annex 1. The challenge for institutionalization is to ensure that the many citizen groups and service providers in the country remain committed and capable to perform their role in the Social Accountability process over time. What are the strategic questions to consider in order to effectively face this challenge?
Institutionalization strategic directions for ESAP2 For successful institutionalization it is important to have high level agreement on the strategic directions for ESAP2. There are no readymade answers to sustainability and institutionalization. With this discussion paper, ESAP2 suggests that an integrated institutionalization strategy will be needed to achieve desired behavior of stakeholders, modify existing systems and develop new systems and mechanisms, including capacity for ongoing education, research and innovation. Some strategies will work out, others will not. Some are project bound and others will only reach maturity in a next phase of ESAP. Considering the discussion of the 6 strategic questions, which strategic directions does the SC recommend for ESAP2? Next steps: With recommendations of the Steering Committee the ESAP2 team will:
Institutionalization. Through the present Treaty the member States agree on the Institutionalization of the regional, permanent and unique organization denominated the Latin American Parliament, from now on: “The Parliament”
