Input. Client notification via the client portal runs from the Client contact person to the Service Provider help desk. The call must contain the following components: Name of the person reporting the call; Telephone number and email address of the person reporting the call; The date (possibly time too) the Incident occurred; Description of the incident; Module where the incident occurred; An estimated priority by the Client.
Appears in 3 contracts
Samples: Level Agreement, Service Level Agreement, Hosting Service Level Agreement
Input. Client notification via the client portal runs from the Client contact person to the Service Provider help desk. The call must contain the following components: • Name of the person reporting the call; • Telephone number and email address of the person reporting the call; • The date (possibly time too) the Incident occurred; • Description of the incident; • Module where the incident occurred; • An estimated priority by the Client.
Appears in 2 contracts
