Common use of Initial Complaint Clause in Contracts

Initial Complaint. If the Member has a complaint with respect to any aspect of the Site, it should report it to the Platform immediately by sending an email, with the word "complaint" in the subject line, from the email address in which the Member’s Bambucorn Membership is registered. The Platform will send an initial response to the Member’s email within no more than seven working days after the Platform receives it, and this response will state either that the Platform considers the complaint to have been resolved or that it is investigating the matter further. If the Platform expects the complaint’s resolution to take longer than 30 days, the Platform will update the Member weekly on the progress of the complaint till the time the compliant is resolved. The Platform will determine the status of the complaint at its own discretion. The Platform may need to ask the Member additional questions in order to understand the details of the complaint, and any questions that the Platform may ask, as well as any responses it may

Initial Complaint. If the Member has a complaint with respect to any aspect of the Site, it should report it to the Platform immediately by sending an email, with the word "complaint" in the subject line, from the email address in which the Member’s Bambucorn Membership is registered. The Platform will send an initial response to the Member’s email within no more than seven working days after the Platform receives it, and this response will state either that the Platform considers the complaint to have been resolved or that it is investigating the matter further. If the Platform expects the complaint’s resolution to take longer than 30 days, the Platform will update the Member weekly on the progress of the complaint till the time the compliant is resolved. The Platform will determine the status of the complaint at its own discretion. The Platform may need to ask the Member additional questions in order to understand the details of the complaint, and any questions that the Platform may ask, as well as any responses it maymay give, will be sent by email to the email address in which the Member’s Bambucorn Membership is registered.