Common use of Initial Complaint Clause in Contracts

Initial Complaint. If you have a complaint with respect to any aspect of the platform, you should report it to us immediately by sending an email, with the word "complaint" in the subject line, from the email address in which your Platform membership is registered to xxxxx@xxxxxxxxxxxxxxxxxx.xxx. We will send an initial response to your email within no more than three working days after we receive it, and this response will state either that we consider the complaint to have been resolved or that we are investigating the matter further. If we are investigating the matter further, we will provide you with a final response by no later than eight weeks after we receive your email. We may need to ask you questions in order to understand the details of your complaint, and any questions we ask, as well as any response we give, will be sent by email to the email address in which your Platform membership is registered.

Appears in 2 contracts

Samples: Platform Agreement, Platform Agreement

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Initial Complaint. If you have a complaint with respect to any aspect of the platform, you should report it to us immediately by sending an email, with the word "complaint" in the subject line, from the email address in which your Platform membership is registered to xxxxx@xxxxxxxxxxxxxxxxxx.xxxxxxx@xxx.xx. We will send an initial response to your email within no more than three working days after we receive it, and this response will state either that we consider the complaint to have been resolved or that we are investigating the matter further. If we are investigating the matter further, we will provide you with a final response by no later than eight weeks after we receive your email. We may need to ask you questions in order to understand the details of your complaint, and any questions we ask, as well as any response we give, will be sent by email to the email address in which your Platform membership is registered.

Appears in 1 contract

Samples: Nominee Agreement

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Initial Complaint. If you have a complaint with respect to any aspect of the platform, you should report it to us immediately by sending an email, with the word "complaint" in the subject line, from the email address in which your Platform membership is registered to xxxxx@xxxxxxxxxxxxxxxxxx.xxxxxxx@xxx0.xxxxxxx. We will send an initial response to your email within no more than three working days after we receive it, and this response will state either that we consider the complaint to have been resolved or that we are investigating the matter further. If we are investigating the matter further, we will provide you with a final response by no later than eight weeks after we receive your email. We may need to ask you questions in order to understand the details of your complaint, and any questions we ask, as well as any response we give, will be sent by email to the email address in which your Platform membership is registered.

Appears in 1 contract

Samples: Platform Agreement

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