Incident Support. There are three defined levels of standard incident support that the Help Desk shall provide. The District sets the initial priority of each incident reported to the Help Desk. Each incident is reviewed by pdEnroller Help Desk; the Help Desk reserves the right to adjust the priority based on all factors related to the incident. If the Help Desk adjusts the priority, the Help Desk shall contact the District and discuss the reason for the change.
Appears in 3 contracts
Sources: Interlocal Agreement, Interlocal Agreement, Interlocal Agreement