Common use of HOW WE DECIDE WHETHER TO MAKE Clause in Contracts

HOW WE DECIDE WHETHER TO MAKE. A PAYMENT FROM YOUR ACCOUNT We’ll make a payment from your account if you ask us to unless: • you don’t have enough money in your account (including any overdraft we’ve agreed); or • you haven’t given us the account or reference details, or we know the details you’ve given us are incorrect; or • you’ve asked us to make the payment in a particular way and the recipient’s bank doesn’t accept them; or • you’ve not provided any extra identification or information about the payment that we’ve reasonably asked for; or • the payment exceeds a limit that we tell you when you make the payment; or • there has been, or we suspect, a breach of security or misuse of your account, security details or a payment device; or • there has been, or we suspect, fraudulent or criminal activity of any kind whether or not linked to your account or your relationship with us and it’s reasonable for us not to make a payment as a result; or • we reasonably believe that doing so would cause us to breach a law, regulation, code, court order or other duty, requirement, or obligation imposed on us (including by third parties), or any related internal policy or procedure or expose us to action, reputational harm or censure from any government, regulator or law enforcement agency; or • we reasonably believe that accepting it would not comply with acceptable risks to our business. We consider these risks to include those which are legal, regulatory, compliance or reputational in nature; or • we reasonably believe it would cause offence or harm to someone else; or • we reasonably believe that, there are legitimate business or administrative reasons that may prevent us from being able to make the payment in the requested way, or at the requested time. The words ‘we’, ‘our’ and ‘us’ for these purposes in this clause includes any HSBC Group Company worldwide. When working out whether you have enough money in your account to make a payment we include all payments that we know are due to be made out of the account that day. If you don’t have enough money at the start of the day to make a payment, and you’ve set up a future payment or a cheque payment is due, we’ll check again later that day to see if we can make it (unless you’re trying to make the payment on a non-working day). If when we check again, we’re able to make some, but not all, of the payments you’re trying to make that day, we’ll pay cheques first and then direct debits and standing orders and, if there’s more than one, we’ll start with the smallest payment. Any payments that we can’t make will be returned unpaid. There may be fees we charge for any returned payments. You’ll know we’ve refused to make a payment if: • you’re making it via online banking or using mobile banking or phone banking; or • you’re using a payment device (such as a card), because the payment won’t be accepted. Where we refuse a payment, we’ll make information available about why and what you need to do to correct any errors that made us refuse it through online, mobile and phone banking. We’ll let you know this information unless we believe the law, or any regulation prevents us from doing so or for fraud prevention or security reasons or we think it will cause harm to someone else.

HOW WE DECIDE WHETHER TO MAKE. A PAYMENT FROM YOUR ACCOUNT We’ll make a payment from your account if you ask us to unless: • you don’t have enough money in your account (including any overdraft we’ve agreed); or • you haven’t given us the account or reference details, or we know the details you’ve given us are incorrect; or • you’ve asked us to make the payment in a particular way and the recipient’s bank doesn’t accept them; or • you’ve not provided any extra identification or information about the payment that we’ve reasonably asked for; or • the payment exceeds a limit that we tell you when you make the payment; or • there has been, or we suspect, a breach of security or misuse of your account, security details or a payment device; or • there has been, or we suspect, fraudulent or criminal activity of any kind whether or not linked to your account or your relationship with us and it’s reasonable for us not to make a payment as a result; or • we reasonably believe that doing so would cause us to breach a law, regulation, code, court order or other duty, requirement, or obligation imposed on us (including by third parties), or any related internal policy or procedure or expose us to action, reputational harm or censure from any government, regulator or law enforcement agency; or • we reasonably believe that accepting it would not comply with acceptable risks to our business. We consider these risks to include those which are legal, regulatory, compliance or reputational in nature; or • we reasonably believe it would cause offence otfence or harm to someone else; or • we reasonably believe that, there are legitimate business or administrative reasons that may prevent us from being able to make the payment in the requested way, or at the requested time. The words ‘we’, ‘our’ and ‘us’ for these purposes in this clause includes any HSBC Group Company worldwide. When working out whether you have enough money in your account to make a payment we include all payments that we know are due to be made out of the account that day. If you don’t have enough money at the start of the day to make a payment, and you’ve set up a future payment or a cheque payment is due, we’ll check again later that day to see if we can make it (unless you’re trying to make the payment on a non-working business day). If when we check again, we’re able to make some, but not all, of the payments you’re trying to make that day, we’ll pay cheques first and then direct debits and standing orders and, if there’s more than one, we’ll start with the smallest payment. Any payments that we can’t make will be returned unpaid. There may be fees we charge for any returned payments. You’ll know we’ve refused to make a payment if: • you’re making it via online banking or using mobile banking or phone banking; or • you’re using a payment device (such as a card), because the payment won’t be accepted. Where we refuse a payment, we’ll make information available about why and what you need to do to correct any errors that made us refuse it through online, mobile and phone banking. We’ll let you know this information unless we believe the law, or any regulation prevents us from doing so or for fraud prevention or security reasons or we think it will cause harm to someone else.

HOW WE DECIDE WHETHER TO MAKE. A PAYMENT FROM YOUR ACCOUNT We’ll make a payment from your account if you ask us to unless: • you don’t have enough money in your account (including any overdraft we’ve agreed); or • you haven’t given us the account or reference details, or we know the details you’ve given us are incorrect; or • you’ve asked us to make the payment in a particular way and the recipient’s bank doesn’t accept them; or • you’ve not provided any extra identification or information about the payment that we’ve reasonably asked for; or • the payment exceeds a limit that we tell you when you make the payment; or • there has been, or we suspect, a breach of security or misuse of your account, security details or a payment device; or • there has been, or we suspect, fraudulent or criminal activity of any kind whether or not linked to your account or your relationship with us and it’s reasonable for us not to make a payment as a result; or • we reasonably believe that doing so would cause us to breach a law, regulation, code, court order or other duty, requirement, or obligation imposed on us (including by third parties), or any related internal policy or procedure or expose us to action, reputational harm or censure from any government, regulator or law enforcement agency; or • we reasonably believe that accepting it would not comply with acceptable risks to our business. We consider these risks to include those which are legal, regulatory, compliance or reputational in nature; or • we reasonably believe it would cause offence or harm to someone else; or • we reasonably believe that, there are legitimate business or administrative reasons that may prevent us from being able to make the payment in the requested way, or at the requested time. The words ‘we’, ‘our’ and ‘us’ for these purposes in this clause includes any HSBC Group Company worldwide. When working out whether you have enough money in your account to make a payment we include all payments that we know are due to be made out of the account that day. If you don’t have enough money at the start of the day to make a payment, and you’ve set up a future payment or a cheque payment is due, we’ll check again later that day to see if we can make it (unless you’re trying to make the payment on a non-working business day). If when we check again, we’re able to make some, but not all, of the payments you’re trying to make that day, we’ll pay cheques first and then direct debits and standing orders and, if there’s more than one, we’ll start with the smallest payment. Any payments that we can’t make will be returned unpaid. There may be fees we charge for any returned payments. You’ll know we’ve refused to make a payment if: • you’re making it via online banking or using mobile banking or phone banking; or • you’re using a payment device (such as a card), because the payment won’t be accepted. Where we refuse a payment, we’ll make information available about why and what you need to do to correct any errors that made us refuse it through online, mobile and phone banking. We’ll let you know this information unless we believe the law, or any regulation prevents us from doing so or for fraud prevention or security reasons or we think it will cause harm to someone else.

HOW WE DECIDE WHETHER TO MAKE. A PAYMENT FROM YOUR ACCOUNT We’ll make a payment from your account if you ask us to unless: • you don’t have enough money in your account (including any overdraft we’ve agreed); or • you haven’t given us the account or reference details, or we know the details you’ve given us are incorrect; or • you’ve asked us to make the payment in a particular way and the recipient’s bank doesn’t accept them; or • you’ve not provided any extra identification or information about the payment that we’ve reasonably asked for; or • the payment exceeds a limit that we tell you when you make the payment; or • there has been, or we suspect, a breach of security or misuse of your account, security details or a payment device; or • there has been, or we suspect, fraudulent or criminal activity of any kind whether or not linked to your account or your relationship with us and it’s reasonable for us not to make a payment as a result; or • we reasonably believe that doing so would cause us to breach a law, regulation, code, court order or other duty, requirement, or obligation imposed on us (including by third parties), or any related internal policy or procedure or expose us to action, reputational harm or censure from any government, regulator or law enforcement agency; or • we reasonably believe that accepting it would not comply with acceptable risks to our business. We consider these risks to include those which are legal, regulatory, compliance or reputational in nature; or • we reasonably believe it would cause offence otfence or harm to someone else; or • we reasonably believe that, there are legitimate business or administrative reasons that may prevent us from being able to make the payment in the requested way, or at the requested time. The words ‘we’, ‘our’ and ‘us’ for these purposes in this clause includes any HSBC Group Company worldwide. When working out whether you have enough money in your account to make a payment we include all payments that we know are due to be made out of the account that day. If you don’t have enough money at the start of the day to make a payment, and you’ve set up a future payment or a cheque payment is due, we’ll check again later that day to see if we can make it (unless you’re trying to make the payment on a non-working dayBusiness Day). If when we check again, we’re able to make some, but not all, of the payments you’re trying to make that day, we’ll pay cheques first and then direct debits and standing orders and, if there’s more than one, we’ll start with the smallest payment. Any payments that we can’t make will be returned unpaid. There may be fees we charge for any returned payments. You’ll know we’ve refused to make a payment if: • you’re making it via online banking or using mobile banking or phone banking; or • you’re using a payment device (such as a card), because the payment won’t be accepted. Where we refuse a payment, we’ll make information available about why and what you need to do to correct any errors that made us refuse it through online, mobile and phone banking. We’ll let you know this information unless we believe the law, or any regulation prevents us from doing so or for fraud prevention or security reasons or we think it will cause harm to someone else.